Service Advisor- Aston Martin Sevenoaks

TN United Kingdom; Sevenoaks; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Service Advisor to join their team in Sevenoaks. This role is pivotal in managing customer relationships and ensuring a positive experience from initial contact through to service completion. With comprehensive training provided, you will be equipped to deliver outstanding service and support customer journeys effectively. The company offers a dynamic work environment with opportunities for career growth and a commitment to employee wellbeing. If you thrive in a customer-focused role and enjoy working in a collaborative team, this opportunity is perfect for you.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Wellbeing support

Employee discounts

Purchase discount scheme

Qualifications

• Experience in customer service roles is essential.
• Strong organizational skills and attention to detail are required.

Responsibilities

• Manage customer relationships from initial contact to arrival.
• Support customers throughout their journey and advocate for their needs.

Skills

Customer Service Experience

Attention to Detail

Organizational Skills

Tech-savvy

CRM Experience

Job description

The provided job description is quite comprehensive and well-structured, but it can be improved for better readability and clarity by properly formatting the HTML tags and organizing the content more effectively. Here is a refined version:

Job Title: Service Advisor - Aston Martin Sevenoaks

Job Reference: REQ10398

Date Posted: 08/10/2024

Application Closing Date: [Please specify if known]

Location: Aston Martin Sevenoaks

Salary: Competitive and with a bonus and OTE scheme in place

Contractual Hours: Full-time

Job Category/Type: Aftersales

Job Description

Marshall Motor Group is seeking a Customer Service Advisor at Aston Martin Sevenoaks. The role involves being the point of contact between customers and the workshop, providing excellent customer service, and supporting the customer journey. Full training is provided, including an induction program, shadowing opportunities, and a buddy system to help you settle into your role.

Benefits

• 25 days annual leave plus bank holidays
• Life assurance
• Pension scheme
• Wellbeing support
• Employee discounts for servicing and popular retailers
• Purchase discount scheme

Who We Are

Marshall Motor Group is one of the UK’s largest car dealer groups, representing 24 major manufacturers with 143 stores across 34 counties. Part of the Constellation Automotive Group, we offer vast opportunities for career growth.

The Role

As a Service Advisor, you will manage customer relationships, support their journey, and ensure a positive experience. You will work front of house, so a passion for helping customers is essential. Training and development are provided.

Who You Are

• Previous customer service experience
• Passionate about customer experience
• Organized, with attention to detail
• Comfortable working to deadlines and managing expectations
• Supportive and professional in handling complex issues
• Tech-savvy, with CRM experience preferred

What You’ll Do

• Manage customer relationships from initial contact to arrival
• Support customers throughout their journey
• Advocate for the business and customer needs
• Complete administrative duties accurately
• Support future customer requirements
• Collaborate with team to deliver outstanding service

If interested, apply online, and our recruitment team will contact you. We are committed to equal opportunity employment and nondiscrimination policies.