Service Advisor Apprenticeship

Calex UK Ltd; York and North Yorkshire; On-site; GBP 5,000 - 7,000; Full time

Job summary

A leading automotive service provider is offering a 15-month apprenticeship as a Service Advisor Apprentice. You will gain hands-on experience in customer service and vehicle maintenance coordination, under the mentorship of experienced advisors. You are required to have GCSEs in Maths and English and strong communication skills. The role includes a schedule of Monday to Friday, engaging with customers and learning essential skills in a dynamic automotive environment.

Qualifications

• Must be aged 16 or older.
• Willingness to learn from experienced technicians.
• A valid driver's license and a clean driving record are preferred.

Responsibilities

• Greet customers warmly and professionally.
• Assist customers in scheduling service appointments.
• Serve as a liaison between customers and service technicians.
• Keep customers informed about service progress.
• Manage customer complaints and concerns effectively.
• Coordinate with the parts department.
• Utilize computerized systems for service orders.
• Maintain a clean and organized service reception area.
• Participate in training sessions to enhance skills.

Skills

Strong communication and interpersonal skills

Excellent problem-solving skills

Attention to detail

Basic computer skills

Education

GCSE in Maths and English (grade A-C or 9-4)

Job description

Overview

JCT600 Porsche Centre York are seeking a dedicated individual to join as a Service Advisor Apprentice. This Apprenticeship provides a unique opportunity to immerse yourself in the dynamic world of customer service and vehicle maintenance coordination within the automotive industry. You will work under the mentorship of experienced service advisors, gaining practical experience and developing essential skills that will empower you to deliver exceptional service to our customers.

Responsibilities

• Greet customers warmly and professionally, ensuring a positive service experience from the outset.
• Assist customers in scheduling service appointments and provide information on available services.
• Serve as a liaison between customers and service technicians, effectively communicating vehicle concerns and service needs.
• Keep customers informed about service progress, including any additional repairs or maintenance identified during inspections.
• Manage customer complaints and concerns effectively, striving for satisfactory resolutions.
• Coordinate with the parts department to ensure timely availability of necessary components for service appointments.
• Learn to interpret vehicle maintenance schedules and service manuals to provide accurate recommendations.
• Utilize computerized systems for service orders, invoicing, and maintaining accurate customer records.
• Maintain a clean and organised service reception area to create a welcoming atmosphere for customers.
• Participate in training sessions to enhance customer service skills, product knowledge, and industry awareness.

Qualifications and working details

• Duration: 15 months, culminating in a Level 2 Customer Service Practitioner qualification.
• 12 months + 12 weeks End Point Assessment (EPA).
• Working Schedule: Approximately 20% of time in off-the-job training, including online and in-person sessions at the Calex UK Training Academy in Slough.
• Monday to Friday, 8:30 am to 5:30 pm, 40 hours a week (hours may vary based on dealer needs).
• As an apprentice, you\'ll be employed through our Dealer Network and engage in week-long block training at the Calex UK Training Academy in Slough, with regular coaching from experienced mentors and virtual classroom sessions.

Additional requirements:

• Must be aged 16 or older.
• GCSE (or equivalent) grade A-C or 9-4 in Maths and English. Predicted grades are accepted, provided the final results meet the required standards.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.
• Strong interest in the service and maintenance of petrol, diesel, hybrid, and electric vehicles.
• Willingness to learn from experienced technicians.
• Basic computer skills for documentation and communication.
• A valid driver\'s license and a clean driving record are preferred.
• Calex are the official partner to Porsche for UK Apprenticeship recruitment and are also their training provider.
• Our employers determine the level of pay our learners receive. All employers are required to pay at least The National Apprenticeship Wage.