Service Advisor

Octane Recruitment Ltd; West Bridgford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A family-run automotive business in Nottingham is seeking a Service Advisor to deliver exceptional customer service and manage vehicle bookings. The ideal candidate will have previous motor trade experience and the ability to upsell services. The role includes opportunities for career development and a supportive work environment. Benefits include a pension scheme and staff discounts. No Sunday or bank holiday work is required.

Benefits

No working Sundays or bank holidays

Pension scheme

Staff discount on servicing, MOT, and repairs

Long service and loyalty incentives

Development and training programmes

Company social events and staff awards

Opportunities for career growth

Free parking / On-site parking

Qualifications

• Previous motor trade experience as a Service Advisor is essential.
• Full UK driving licence required.
• Knowledge and confidence in the motor trade.

Responsibilities

• Book vehicles into the workshop and deliver high levels of customer service.
• Advise on cost, timescale, and service procedures.
• Handle service in a busy dealership environment.

Skills

Excellent customer service

Upsell ability

Tools

Kerridge

Job description

Overview

Location: Nottingham, East Midlands
Hours: Monday - Friday 8:30 - 17:30 & 1 in 2 Saturdays 8:30 - 13:00
Salary: Basic Up to £30K OTE up to £35K

We are a long-standing family run business based in Nottingham that believes in nurturing talent and helping you progress as you’re the backbone of the operation and committed to helping you realise your full potential. The ideal candidate will have a passion for repairs and a commitment to delivering high-quality work around the Nottingham area. The company offers a benefits package and opportunities for growth and advancement.

Benefits

• No working Sundays or bank holidays
• Pension scheme
• Staff discount on servicing, MOT, and repairs
• Long service and loyalty incentives
• Staff referral scheme
• Development and training programmes
• Company social events and staff awards
• Opportunities for career growth and progression
• Supportive and inclusive work environment
• Canteen
• Company pension
• Employee discount
• Free parking / On-site parking

Responsibilities

• Deal with customers to book their vehicle into the workshop • deliver high levels of customer service
• Identify customer requirements, advise on cost, timescale, and what will happen
• Work in a busy dealership environment, handling volumes while maintaining quality service
• We may consider someone from an independent garage who has knowledge, confidence and driven attitude
• Experience with Kerridge is a distinct advantage but not essential

Requirements

• The right candidate must have previous motor trade experience as a Service Advisor
• Excellent customer service
• Upsell ability
• Full UK driving licence

If you have any further questions, please submit your application so we can discuss the opportunity and your CV. All applications will be treated as confidential.