Service Advisor

Jago Consultants; Wembley; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading car dealership is seeking an experienced Service Advisor to deliver exceptional customer care and professionalism. This role involves advising clients on service and repair needs, upselling, and ensuring customer satisfaction in a high-end environment. Ideal candidates will have substantial experience with prestige brands and strong communication skills.

Qualifications

• At least 5 years’ experience as a Service Advisor, preferably with a prestige brand.
• Full driving licence required.

Responsibilities

• Ensure customers are informed about service work required in a professional manner.
• Sell additional products based on customer needs.
• Prepare and complete invoices.

Skills

Customer Service

Communication

Attention to Detail

Job description

Social network you want to login/join with:

We are currently working with an exclusive car dealership that is looking to recruit an experienced Service Advisor to join their team.

** OUR CLIENT IS IDEALLY LOOKING FOR SOMEONE WHO HAS PRESTIGE BACKGROUND **

As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. Our client prides itself on delivering a consistently high standard of customer care at all times. With a high net worth customer base, you will require excellent customer handling skills, a confident approach to significant upsell opportunities, and excellent attention to detail.

Service Advisor Duties include:

1. Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
2. Advising on estimated costs of repairs and work to be undertaken
3. Selling additional products as appropriate to customers’ needs
4. Advising on timescales and collection arrangements
5. Producing job cards on in-house computer systems
6. Updating customer and vehicle records
7. Documenting all warranty work in accordance with manufacturer policy
8. Preparation and completion of invoices

For this Service Advisor position, you will have:

• At least 5 years’ experience working as a Service Advisor, preferably with a prestige brand
• Full driving licence
• Excellent communication skills

Additional skills include:

• Excellent customer service skills
• Confidence in your approach, focusing on long-term customer retention

Service Advisor Package:

• Basic salary up to £28,000
• OTE circa £40,000