Service Advisor

Lookers; United Kingdom; On-site; GBP 30,000; Full time

Job summary

Lookers Mercedes Benz of Maidstone recherche un Conseiller de Service motivé pour rejoindre son équipe après-vente. Le candidat doit avoir de l'énergie, une grande capacité de communication et une expérience précédente dans l'industrie automobile. Les responsabilités incluent la gestion des réservations de services et la communication avec les clients pour garantir une expérience de première classe.

Qualifications

• Expérience antérieure dans un rôle similaire dans l'industrie automobile.
• Compétences en communication excellentes et capacité à construire des relations.
• Capacité à travailler en équipe tout en prenant des initiatives.

Responsibilities

• Réservation de services, MOTs et réparations pour les clients.
• Conseiller les clients et vendre des pièces/accessoires supplémentaires.
• Gérer un volume élevé de clients et des appels téléphoniques.

Skills

Communication

Gestion du temps

Énergie

Tools

Kerridge

ADP

Job description

OTE

Overview

Mercedes Benz of Maidstone

44 Hours weekly

£30,000 per annum

Due to Internal Promotion Lookers Mercedes Benz of Maidstone is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 4 Service Advisors, 14 Vehicle Technicians and our enthusiastic and friendly Service Manager, Alex Harbour.

With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Maidstone is the place to be.

As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager, Alex Harbour

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

You must have heaps of energy, a warmpersonalityand a real passion for delivering afirst classcustomer experienceeach and everytime. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical informationin a way that is clearand concise.Previousexperience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will bea great teamplayer but be able toalsowork independentlyusing your own initiative. We want to hear from you if you have worked in a similar role within the automotive industryandhave a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [e-mail]