Service Advisor

Listers; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading family-owned automotive retailer as a Service Advisor in Cheltenham. In this role, you will ensure high customer satisfaction and manage a busy workflow at the Toyota dealership. We offer a supportive environment with extensive training, competitive salary, and fantastic benefits including holidays and wellness programs.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group Life Insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas

Free or on-site Parking

Company Events

Qualifications

• Previous customer service experience with targets related to satisfaction and sales is preferred.
• Well-presented with a positive attitude.
• Motor trade or automotive experience welcomed but not mandatory.

Responsibilities

• Booking customer vehicles for maintenance and liaising with the workshop team.
• Greeting customers and managing service from drop-off to handover.
• Updating customers on vehicle progress and authorizing additional work.

Skills

Customer service

Organizational skills

Administrative skills

Tools

Dealer management systems

Job description

Job Introduction
We are recruiting for a Service Advisor to join our Toyota Dealership in Cheltenham. The hours of work are Monday to Friday, 8am to 6pm, with 1 in 3 Saturdays, 8:30am to 1pm.
OTE up to £40,000 plus benefits.
You will be well-versed in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will be responsible for managing the department's workflow, exceeding targets, and upselling our full range of services.

Role and Responsibilities

• Booking customer vehicles for maintenance and repairs, liaising with the workshop team to schedule workload.
• Greeting customers on arrival and providing a seamless service from drop-off to vehicle handover.
• Updating customers on vehicle progress, authorizing additional work, and making follow-up calls.
• Coordinating with Workshop, Parts, and Sales departments to ensure timely vehicle readiness.

About you

• Passionate about delivering excellent customer service and building rapport with customers.
• Well-presented with a positive attitude and character to succeed.
• Previous customer service experience, ideally with targets related to customer satisfaction and sales.
• Good organizational and administrative skills; knowledge of dealer management systems is a plus but not essential.
• Motor trade or automotive experience is preferred but not mandatory, as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group Life Insurance
• Staff discount on car servicing
• Benefits including discounts on retailers, restaurants, cinemas, and holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer, and professional qualifications
• Free or on-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team, representing prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' aspirations and offer careers in the motor trade, automotive, or car dealership sectors. Join our Talent Bank if you're interested in similar motor trade roles.