Service Advisor

Jago Consultants; Tonbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise automobile de premier plan recherche un Service Advisor dans la région de Tonbridge. Le candidat idéal aura une expérience préalable dans un garage et d'excellentes compétences en service client. Ce poste implique la gestion des relations avec les clients et l'optimisation des opportunités de vente tout en fournissant un excellent service.

Qualifications

• Expérience préalable comme Service Advisor dans un garage automobile.
• Permis de conduire valide.

Responsibilities

• Informer les clients sur les travaux de service et de réparation nécessaires.
• Conseiller sur les coûts estimés des réparations.
• Vendre des produits supplémentaires selon les besoins des clients.

Skills

Customer Service

Sales Skills

Job description

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We are working with a Main Car Dealership that is actively looking for a Service Advisor to join their friendly team in the Tonbridge area of Kent.

Job Role – Motor Vehicle Service Advisor

Salary – negotiable depending on experience plus bonus

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advising on estimated costs of repairs and work to be undertaken
• Selling additional products as appropriate to customers’ needs
• Advising on timescales and collection arrangements
• Producing job cards on in-house computer system
• Updating customer and vehicle records
• Documenting all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Requirements for this Service Advisor position:

• Previous experience working as a Service Advisor within a motor garage
• Full driving licence

As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

My client is particularly looking for someone with strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in up-selling opportunities.