Service Advisor

Taggarts Motor Group; Tonbridge; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading automotive group in Tonbridge seeks an experienced Service Advisor to enhance their aftersales team. This role involves booking services, advising customers, and maintaining records while delivering exceptional customer experiences. Candidates should have a passion for cars and excellent communication skills.

Benefits

Enhanced holidays that increase with service

Eligibility to join car schemes

Critical illness cover after 2 years

Life Assurance

Smart Health - free 24/7 support

Enhanced paid leave for maternity, paternity, and adoption

Qualifications

• Previous experience in the automotive industry.
• Ability to explain technical information clearly.
• Warm personality and passion for customer service.

Responsibilities

• Booking MOTs, services, and repair work.
• Advising customers about warranty cover and upselling.
• Managing high volume of customer interactions daily.

Skills

Communication

Customer Service

Technical Explanation

Tools

Kerridge

ADP

Job description

OTE

Overview

Mercedes Benz of Tonbridge

44 Hours weekly

Salary: £36,000 OTE (including £30,000 basic depending plus bonus)

Lookers Mercedes Benz of Tonbridge is recruiting an experienced and dedicated Service Advisor to join our Aftersales Team, which consists of 5 Service Advisors, 11 Vehicle Technicians, and our enthusiastic Service Manager, Jason Hallam.

With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Tonbridge is the place to be.

As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager, Jason Hallam.

Responsibilities

• Booking MOTs, services, and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
• Managing a high volume of customers daily, as well as handling telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the service process
• Maintaining accurate customer records and updating systems with bookings and relevant information

Qualifications

You must have heaps of energy, a warm personality, and a real passion for delivering a first-class customer experience every time. You will have excellent communication skills and the ability to build rapport easily, whilst being able to explain technical information clearly and concisely. Previous experience using Kerridge / ADP would be an advantage, as well as knowledge of other essential dealer systems.

You will be a great team player but also able to work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today. A member of the Talent Acquisition Team will be in touch. For further information, please email [e-mail].

Additional Benefits

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, with over 150 franchised dealerships across the UK & Ireland. We offer an industry-leading benefits package, including:

• Enhanced holidays that increase with service
• Eligibility to join our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free 24/7 support
• Enhanced paid maternity, paternity, and adoption leave

For some roles, a company car and additional earning potential through commission or bonus are available.

We believe in nurturing our people with manufacturer brand and management training to enhance career development. We celebrate success through our annual Lookers Excellence Awards. So, what are you waiting for?

Lookers are an equal opportunities employer. We are committed to a discrimination-free, inclusive working environment where our people can bring their whole selves to work and reach their full potential.

If your application is successful, we will conduct employment checks, including recent employment verification, address, credit history, criminal record, and driving license checks, prior to your start.