Service Advisor

Pembrook Resourcing; Thatcham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a service advisor to enhance customer care in a dealership's aftersales department. Candidates should have a passion for providing high standards of customer service, strong organizational skills, and excellent communication abilities. Responsibilities include managing customer interactions, booking services, and ensuring client satisfaction. This role offers an opportunity to thrive in a dynamic automotive environment.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organized individual who can deal with many duties on the move.

Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify ways to help the customer and achieve sales targets.
• Book in customer vehicles for servicing to maximize efficiency.
• Arrange alternative transport for the customer.
• Manage and follow up on work in progress for customer vehicles.
• Ensure the customer understands the service charges.

Skills

Customer service

Communication skills

Organizational skills

Administrative skills

Job description

Overview

Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face-to-face communication skills
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.

Responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

Important: Include correct contact details so we can contact you regarding the application. We wish you the best of luck.