Service Advisor

Perfect Placement; Tewkesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable automotive dealership in Tewkesbury is hiring a Service Advisor to enhance their Service Department. Responsibilities include communicating with customers about vehicle service and repair work, producing job cards, and updating records. A successful candidate will have experience in a similar role and excellent customer service skills. Competitive salary up to £28,000 per annum along with performance-related bonuses, training, and benefits offered.

Benefits

Starting salary up to £28,000

Performance-related bonus of up to £6,000+ per annum

30 days annual leave

Training opportunities

Contributory workplace pension scheme

Qualifications

• Working experience within a Service Advisor role is required.
• Proven customer service skills and the ability to upsell service work.
• Experience with Motor Dealership Database Software.

Responsibilities

• Communicate with customers about service and repair work needed.
• Produce job cards on in-house computer systems.
• Update customer and vehicle records.

Skills

Customer Focus

Excellent Communication

Ability to Upsell

Familiarity with Motor Dealership Database Software

Job description

We are currently advertising on behalf of an Automotive franchise-approved car dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Tewkesbury area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Benefits for the Service Advisor:

• Starting basic salary up to £28,000 per annum, pending experience and current earnings.
• Performance-related bonus scheme of up to £4-6,000+ per annum
• 30 days annual leave (including the bank holidays).
• Access to full in-house and manufacturer-accredited training.
• A contributory workplace pension scheme.
• Death in service benefits.
• Access to company discounts on new/used vehicles, servicing, and parts.
• Fantastic career prospects with a family-run local business going over 100 years!
• Working hours from 8:00am-5:30pm Monday to Friday and 1 in 4/5 Saturdays 8:30am-12:30pm.

Requirements for the Service Advisor:

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

Duties of the Service Advisor role:

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

The company is an equal opportunities employer.