Service Advisor

TN United Kingdom; Tewkesbury; On-site; GBP 28,000; Full time

Job summary

An exciting opportunity awaits for an experienced Vehicle Service Advisor at a well-established family-run dealership in Tewkesbury. This role involves providing exceptional customer service, managing vehicle bookings, and ensuring smooth communication between customers and the workshop. With a competitive starting salary, performance-related bonuses, and excellent career prospects, this position is perfect for those passionate about the automotive industry. Join a team that values dedication and offers extensive training and benefits, making it a great place to grow your career.

Benefits

30 days annual leave

In-house training

Contributory workplace pension

Death in service benefits

Company discounts on vehicles and services

Qualifications

• 2+ years of experience as a Service Advisor in automotive.
• Strong communication and customer service skills.

Responsibilities

• Greet customers and book their vehicles for repairs.
• Upsell additional products and services.
• Keep customers informed of vehicle progress.

Skills

Customer Service

Communication Skills

Organizational Skills

IT Proficiency

Tools

Autoview Dealer Management System

Job description

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Vehicle Service Advisor required in Tewkesbury

• Up to £28,000 starting salary with performance related bonus scheme of up to £4-6,000+ per annum.
• Monday to Friday 8:00am-5:30pm with 1 in 4/5 Saturday 8:30am-12:30pm.
• Fantastic career prospects with a family-run local business going over 100 years!

An exciting opportunity has become available for an experienced and professional Vehicle Service Advisor at our client's franchise-approved car dealership located in Tewkesbury.

Reporting to the Aftersales Manager and working alongside two other Service Advisors, you will need to be a confident relationship builder, able to influence and advise customers on minor technical issues with their vehicles while delivering first-class service. You will greet customers into the Service Department, book their vehicles in for repairs, liaise with the workshop to chase work in progress, upsell additional products and services where possible, keep customers informed of their vehicle's progress, and handle payments for completed work.

To be eligible, ideally, you will live in the Tewkesbury region or within a reasonable commuting distance. The role requires at least 2 years of experience working as a Service Advisor or similar within an automotive dealership or garage environment. Strong communication skills and a passion for customer service are essential. Organizational skills and IT proficiency are also important; experience with the Autoview dealer management system is advantageous but not essential. Knowledge of automotive warranty procedures and liaising with manufacturers for warranty repairs would be beneficial but are non-essential.

What's in it for you? For your hard work as a Service Advisor, our client offers…

• Starting basic salary up to £28,000 per annum, depending on experience and current earnings.
• Performance-related bonus scheme of up to £4-6,000+ per annum.
• 30 days annual leave, including bank holidays.
• Access to full in-house and manufacturer-accredited training.
• A contributory workplace pension scheme.
• Death in service benefits.
• Company discounts on new/used vehicles, servicing, and parts.
• Excellent career prospects with a family-run business over 100 years old!
• Working hours from 8:00am-5:30pm Monday to Friday, with 1 in 4/5 Saturdays from 8:30am-12:30pm.

At Perfect Placement, we specialize in automotive jobs across the UK, with over 1,500 live vacancies ranging from Vehicle Technician to Service Manager roles. If you're interested in this Service Advisor position in Tewkesbury, please contact Josh Buck at Perfect Placement today.