Service Advisor

Foray Motor Group; Taunton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive dealer group in Taunton is seeking an experienced Service Advisor. In this role, you will provide outstanding customer care, communicate effectively with customers, and assist in the service process. Ideal candidates will have experience in the motor industry, excellent communication skills, and the ability to thrive in a busy environment. The position offers full training for candidates with a passion for customer service.

Qualifications

• Experience in the motor industry working as a Service Advisor.
• Ability to work in a busy environment and multitask.
• Reliable, flexible, and punctual.

Responsibilities

• Provide outstanding customer care.
• Keep customers informed during the service process.
• Answer any customer questions or queries.

Skills

Excellent communication skills

Knowledge of Microsoft Office, Excel and Word

Customer handling skills

Ability to work on own initiative

Positive attitude

Job description

Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgewater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people, in a wide variety of job roles, and has excellent opportunities for highly motivated, dedicated and talented people. Whether you’re a salesperson, a vehicle technician or in customer service, we would like to hear from you. And, if you haven’t yet built up experience in these areas, we have apprenticeships and training programmes to help you get settled in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.

Position:

We are looking for an experienced Service Advisor to join our Service Team at Taunton Ford.

You will have experience of working in a Service Advisory capacity within the automotive industry and possess excellent communication skills both face to face and on the telephone, be able to work in a busy environment, plan and prioritise and possess the desire to consistently deliver excellent customer service.

You will provide outstanding customer care and be the vital link between our customers and the workshop. You will keep the customer up to date at every stage whilst answering any questions or queries they may have.

The successful candidate should be reliable, flexible, punctual and a great team player.

Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

Requirements:

• Experience in the motor industry working as a Service Advisor
• Excellent communication skills
• Knowledge of Microsoft Office, Excel and Word
• The ability to work on own initiative and as part of a team.
• Great telephone and customer handling skills
• Quick to learn and retain information
• Positive attitude and good sense of humour
• Able to multi-task and work under pressure
  
  

Hours-

Monday to Friday 8.00am to 6.00pm

Every other Saturday 8.00am to 1.00pm

Other information:

Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

Please consider the following when making your application:

• We occasionally close vacancies early in the event we receive sufficient volume of applications. Therefore, we recommend you apply early
• We are not able to offer sponsorship for people living outside the UK
• If you need any support throughout the application or interview process, please make the a member of our team or the Hiring Manager aware.
  
  

We advertise our vacancies to attract candidates. If we require agency assistance we will contact agencies directly. Any speculative CVs we receive will not be accepted as an introduction.

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