Service Advisor

Stratstone; Tamworth; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive retailer is seeking a passionate Service Advisor to enhance customer experience at their Tamworth location. Offering a competitive salary and an inclusive work environment, this role involves managing service bookings and delivering exceptional customer service. Enjoy benefits like 33 days of holiday, training opportunities, and a supportive workplace culture.

Benefits

33 days annual leave, including bank holidays

Extra day off on your birthday

Family Leave Policies

Paid volunteer day

Long service recognition

Training and career growth opportunities

Cycle to work scheme

High street discounts

Internal referral scheme rewards

Qualifications

• Driving licence required for customer service role.
• Experience in sales and customer service essential.
• Ability to work in a fast-paced environment with strong organisational skills.

Responsibilities

• Manage service bookings and advise customers during vehicle service.
• Provide estimates and invoice accurately for work done.
• Upsell recommended extras and value products to customers.

Skills

Customer service experience

Sales experience

Excellent organisation skills

Confidence with computer systems

Education

Full UK Manual Driving Licence

Job description

Stratstone

Audi Tamworth

Service Advisor

We offer a basic salary of up to £30,000, plus bonus, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals, and aftersales services.

As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for a Service Advisor who can make a significant impact, embody our automotive heritage, and ensure every customer visit is unique and tailored.

Our colleagues are what set us apart; they make a difference to our environment, customers, and their experience. As a Service Advisor, you’ll manage service bookings, advise customers, and keep them informed throughout their vehicle’s service.

Responsibilities of a Service Advisor include:

1. Providing estimates for work and booking service and repair appointments
2. Advising on recommended actions and accurately invoicing for work done
3. Informing customers about available extras, accessories, and value products, while upselling where appropriate

Qualifications and qualities needed:

• Full UK Manual Driving Licence
• Customer service experience and an interest in the automotive industry
• Excellent organisation skills and confidence with computer systems
• Sales experience with the ability to maintain service quality and meet KPIs in a fast-paced environment
• A passion for delivering exceptional customer service and making customers happy

Life at Stratstone:

• Enjoy 33 days of annual leave, including bank holidays
• Extra day off on your birthday
• Supportive industry-leading Family Leave Policies
• Paid day to volunteer for a cause you care about
• Recognition for long service milestones
• Training and career growth opportunities
• Cycle to work scheme
• High street discounts
• Internal referral scheme rewards

At Lithia UK, our growth is driven by our people. As one of the largest automotive retailers globally, we are committed to transforming personal transportation and setting new standards in customer experience. Our core values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—guide all we do. Join us to be part of a team that values innovation, personal growth, and collective success. If you’re ready to make an impact in an empowering environment, we’d love to hear from you.