Service Advisor

Lookers; Stockton-on-Tees; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading UK car retailer seeks a dedicated Service Advisor for Teesside Audi. Responsibilities include booking services and repairs, customer advisement, and maintaining communication. The role offers training pathways and significant opportunities for professional growth, alongside a competitive salary and bonus structure.

Benefits

Enhanced holidays that increase with service

Critical illness cover after 2 years

Life Assurance

Smart Health - free access to support

Enhanced paid maternity, paternity leave

Qualifications

• Experience in a similar role within the automotive industry.
• Excellent communication skills with a passion for customer service.
• Ability to explain technical information clearly.

Responsibilities

• Booking MOTs, services, and repair work for customers.
• Advising customers about warranty cover and upselling.
• Managing a high-volume of customers and communication.

Skills

Customer service

Communication

Ability to build rapport

Tools

Kerridge

ADP

Job description

OTE

Overview

Teesside Audi

8am - 5:30pm Monday to Friday. Saturday on Rota 8-1

£26,000 basic with a bonus of £6,000 and £2,400 for connect and service plans totalling an OTE of £34,400

Lookers Teesside Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 6 Service Advisors, 13 Vehicle Technicians plus 3 apprentices and our enthusiastic and friendly Aftersales Manager, Steven Stoker.

As a Service Advisor atAudi, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from one of the best in Steven. This is a truly exciting opportunity with potential for progression opportunities within Lookers!

The successful candidate will also be enrolled onto the Audi Service Advisor accreditation pathway and have the opportunity to achieve the status of Accredited as a result which will undoubtedly benefit their future career opportunities!

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experienceusing Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please [e-mail]

About us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Enhanced holidays that increase with service
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave
• For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.