Service Advisor

TN United Kingdom; Stansted Mountfitchet; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Service Advisor to join their dynamic team in Stansted. This role emphasizes exceptional customer service and relationship management, ensuring that customer needs are met efficiently. The ideal candidate will thrive in a fast-paced environment, juggling multiple tasks while maintaining professionalism. With a commitment to employee development and an impressive benefits package, this opportunity offers not just a job but a pathway to a rewarding career. Join a culture that values diversity and inclusion, where your contributions will be recognized and appreciated.

Benefits

Pension Scheme

Life Insurance

Financial Incentives

Retail Discounts

Career Progression Opportunities

Qualifications

• Proven experience in customer service roles.
• Strong communication skills and ability to build rapport.

Responsibilities

• Create job cards and manage customer service requests.
• Schedule MOT appointments and maintain customer relationships.

Skills

Customer Service

Relationship Building

Multi-tasking

Problem Solving

Job description

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Working Hours: Monday – Friday 09:00 – 18:00 and alternating Saturdays 07:00 – 12:00

Salary starting from £30,000 PLUS EXCELLENT BENEFIT PACKAGE

Scania GB has an exciting opportunity for a candidate with the right values to join our thriving team!

Do you take pride in delivering excellent customer service? We are looking for a motivated and proactive individual to fulfill the role of Service Advisor in Stansted.

This role involves maintaining existing relationships and building new ones to ensure we meet all customer needs – booking routine servicing, defects, MOTs, breakdowns, updating customers on job completion, and raising invoices for work carried out while ensuring excellent customer service.

Key Responsibilities:

• Create job cards, check for existing parts, service WIPs, and campaigns
• Clarify repair details with the customer and workshop
• Check account details and credit levels, obtain authorizations, and order numbers from customers
• Inform customers of outstanding campaigns and arrange work completion
• Ensure all MOT appointments are scheduled
• Greet customers professionally and friendly upon arrival
• Agree on timescales for unscheduled work and follow through to completion

Character Traits:

• Ability to build rapport and positive relationships: Work with customers to build professional relationships and schedule requirements promptly.
• Ability to prioritize and manage multiple tasks: Handle tasks from customers and workshop internally, ensuring timely completion.
• Forward thinking and initiative: Overcome obstacles under pressure while meeting customer needs.

If you believe you have the experience for this position, we would love to hear from you!

Working for Scania is not just about the job; it's about you too. We go the extra mile by providing an industry-leading employment package, including a pension scheme, life insurance, financial incentives, and discounts at major retail outlets.

We invest heavily in colleague development and training, offering opportunities for career progression within the UK and globally.

Our culture is strong and supportive, respecting each individual and fostering diversity and inclusion as strategic priorities. We aim to create an inclusive, family-friendly environment where everyone can feel proud and happy to work.

Scania is committed to delivering exceptional products and services, and our core values include CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY, and TEAM SPIRIT, which we uphold in all we do.