Service Advisor

Lookers Motor Group Limited; Stafford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salaries with progression

Generous annual leave

Enhanced family leave

Techscheme discounts

Eyecare vouchers

GP access (Smart Health)

Dental insurance

Critical illness cover

Gym discounts

Travel insurance

Home and technology vouchers

Exclusive retail discounts

Job summary

Lookers Stafford BMW is recruiting an experienced Service Advisor to join the Aftersales Team. The role involves coordinating MOTs, services and repair work, and advising customers on warranty coverage while upselling parts to enhance customer satisfaction.

You will communicate with the Aftersales team to schedule appointments, manage a high volume of customers daily, and keep accurate records in the system.

Qualifications

• Experience as a Service Advisor in automotive Aftersales.
• Excellent communication skills and ability to explain technical information clearly.
• Ability to build rapport with customers and work both in a team and independently.

Responsibilities

• Booking MOTs, services and other repair work for customers.
• Advising customers about warranty cover and upselling parts/accessories.
• Liaising with Aftersales to schedule appointments based on workload and call volumes.
• Managing a high-volume of customers daily and handling calls and online bookings.
• Informing customers of turnaround times and maintaining clear communication while their car is in the workshop.
• Maintaining accurate customer records and updating systems with bookings.

Skills

Customer service

Communication skills

Warranty knowledge

High-volume customer handling

Kerridge/ADP

Tools

Kerridge/ADP

Job description

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Stafford BMW/MINI

42 Hours. Monday-Friday 8am to 5.30pm

Salary: £29,000 per annum plus bonus up to £6,000

Lookers Stafford BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team and our friendly Service Manager, Lee

With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Stafford BMW is the place to be.

As a Service Advisor at BMW, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager.

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs
• Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.