Service Advisor

autoskills-uk; Southampton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading automotive service provider in Southampton is seeking an experienced Service Advisor to manage customer bookings, ensure workshop efficiency, and provide quality service. The ideal candidate should have a strong focus on customer service and up selling abilities, along with a full clean UK Driving Licence. Competitive salary between £24,500 - £26,500 plus bonus opportunities.

Qualifications

• Previous experience as a Service Advisor is a must.
• Must be money motivated with confidence in up selling.
• Full clean UK Driving Licence required.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading.
• Update customers with technical issues and deal with complaints.

Skills

Customer service focus

Up selling skills

Ability to thrive in a busy environment

Tools

Kerridge

1 Link

Pinnacle systems

Job description

SERVICE ADVISOR
Basic Salary - £24,500 - £26,500 + Bonus
Location - Southampton

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor
·Take Service Department bookings.
·Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
·Meeting and greeting service customers and identifying their service requirements
·Updating customers with technical issues
·Dealing with complaints
·Seize opportunities for up selling products

Skills and Qualifications of a Service Advisor
·Must have previous experience as a Service Advisor
·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
·Must be money motivated with confidence in up selling
·Must be fully customer focused, presentable and professionally dressed
·Ability to thrive within a busy service department
·Full clean UK Driving Licence

Please contact Kelsey White @ Auto Skills and quote job number: 45097