Service Advisor

Intoloop; Southampton; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading automotive recruitment agency in Southampton is seeking a Service Advisor to join a well-established dealership team. The role involves providing excellent customer service, managing customer expectations, and ensuring a seamless experience. Ideal candidates will have prior automotive customer service experience and strong communication skills. The position offers a salary of £30,000-£32,000, with OTE of up to £39,000 and extensive perks including 25 days holiday and training opportunities.

Benefits

25 days holiday + bank holidays

Life assurance & pension scheme

Profit share & bonus schemes

Wellbeing support & employee discounts

Excellent training & career progression opportunities

Qualifications

• Previous experience in automotive customer service is essential.
• Ability to manage customer expectations effectively.
• Strong attention to detail and organizational skills.

Responsibilities

• Act as a key link between customers and the workshop.
• Provide updates and manage customer expectations.
• Ensure a first-class experience for every customer.

Skills

Automotive customer service experience

Strong organisation

Attention to detail

Tech-savvy

Good communication skills

Proactive mindset

Job description

Overview

Franchised Motor Dealership - Southampton

Salary: £30,000-£32,000 basic (DOE)

OTE: Up to £39,000

Hours: Mon-Fri (45 hrs per week) + 1 in 3 Saturday mornings (paid overtime)

Are you passionate about delivering excellent customer service? We're looking for a Service Advisor to join a well-established dealership team in Southampton.

You'll be the key link between customers and the workshop - providing updates, managing expectations, and ensuring every customer enjoys a first-class experience

What’s On Offer

• 25 days holiday + bank holidays
• Life assurance & pension scheme
• Profit share & bonus schemes
• Wellbeing support & employee discounts (retail & servicing)
• Excellent training & clear career progression opportunities

What We're Looking For

• Previous automotive customer service experience
• Strong organisation and attention to detail
• Tech-savvy with good communication skills
• A proactive, customer-focused mindset

Interested? Apply today in the strictest of confidence!

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission