Service Advisor

Auto Skills UK; Southampton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading company in Southampton is seeking an experienced Service Advisor to join their team. The ideal candidate will have a flexible attitude, strong customer service skills, and the ability to thrive in a busy environment. Responsibilities include managing service bookings, addressing customer needs, and upselling products. This role offers a competitive salary and bonus structure.

Qualifications

• Previous experience as a Service Advisor is required.
• Full clean UK Driving Licence is mandatory.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading.
• Update customers with technical issues.

Skills

Customer Focus

Up Selling

Communication

Tools

Kerridge

1 Link

Pinnacle

Job description

SERVICE ADVISOR
Basic Salary - £24,500 - £26,500 + Bonus
Location - Southampton

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor
·Take Service Department bookings.
·Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
·Meeting and greeting service customers and identifying their service requirements
·Updating customers with technical issues
·Dealing with complaints
·Seize opportunities for up selling products

Skills and Qualifications of a Service Advisor
·Must have previous experience as a Service Advisor
·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
·Must be money motivated with confidence in up selling
·Must be fully customer focused, presentable and professionally dressed
·Ability to thrive within a busy service department
·Full clean UK Driving Licence

Please contact Kelsey White @ Auto Skills and quote job number: 45097