Service Advisor

YOLO Recruitment; Slough; On-site; GBP 32,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Service Advisor / Aftersales Advisor to act as a central point of contact for customers in Slough. The ideal candidate will have previous service experience and strong analytical skills. You will be responsible for maximizing service profitability and providing timely updates to customers. The position offers a competitive salary of 32k basic plus 40k OTE, alongside additional benefits.

Qualifications

• Experience in a main, franchised or independent dealership.
• Ability to work in a fast-paced environment.
• Strong multitasking skills.

Responsibilities

• Acting as a central point of contact for customers.
• Maximizing service and parts profitability.
• Providing timely updates to customers on vehicle progress.

Skills

Previous service / aftersales experience

Full UK Driving License

Technical knowledge

Analytical skills

Ability to multitask

Team player

Job description

Service Advisor Vacancy
Slough
32k basic + 40k OTE + benefits
Monday to Friday 8.00 – 6.00 - 1 in 3 Saturday mornings 8.30 – 13.00

The role of Service Advisor / Aftersales Advisor performs a pivotal role in the smooth running of our client’s service department.

Acting as a central point of contact for their customers, as the Service Advisor / Aftersales Advisor you will provide relevant, accurate and timely information through each stage of the Service Core Process, ensuring that our customer expectations are met and exceeded.

The Service Advisor / Aftersales Advisor will maximise service and parts profitability through upsell of service packages and other retail packages in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation.

Responsibilities for our Service Advisor / Aftersales Advisor role will include:

• Understand and adhere to Service Core Process as set by the Brand and Company
• To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
• Inform customer of outstanding recall campaigns and arrange for work to be completed
• Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
• To promote additional workshop services/repairs where applicable
• Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
• Carry out daily update calls to customers on vehicle progress in the workshop
• Follow up all ‘No Show’ bookings
• Work in Progress (WIP) control for the dept
• Updating VOR’s on Manufacturer platforms on a daily basis
• Gaining authorisation for work required – either from the customer or via customer approval platforms
• To cost the work completed and raise invoices
• Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
• Accept and process all walk-in bookings
• Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure parts are ordered/requisitioned once relevant authority is received
• To ensure customer reception area is maintained to a high professional standard at all times
• To order/ arrange sub-contract work
• Build rapport with all staff and customers
• To ensure up to date knowledge and training on all franchise requirements
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

The perfect Service Advisor / Aftersales Advisor will have:
• Previous service / aftersales experience in a main, franchised or independent dealership
• Full UK DL
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask
• Work on own initiative and as a team player

To apply, please do so online… or get in touch with YOLO Recruitment.