Service Advisor

Octane Recruitment Ltd; Sittingbourne; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading recruitment firm is seeking a Service Advisor for a dealership in Sittingbourne. This role involves managing service bookings, addressing customer needs, and upselling products. The ideal candidate will have prior experience in a similar role and must hold a full driving license. Benefits include 22 days holiday, a guaranteed bonus, and an Employee Car Scheme.

Benefits

22 days holiday plus bank holidays

Your Birthday off

Guaranteed bonus, pro-rata, for the first 3 months of employment

An Employee Car Scheme

Life Assurance policy

Qualifications

• Previous experience as a Service Advisor in the motor trade.
• Experience with Kerridge is desirable but not essential.

Responsibilities

• Take service department bookings.
• Ensure efficient workshop loading and attend to customer requirements.
• Meet and greet service customers and identify their service needs.
• Update customers on technical issues.
• Handle complaints professionally.
• Identify opportunities for upselling products.

Skills

Customer service skills

Upselling abilities

Handling complaints

Education

Full driving license

Tools

Kerridge

Job description

Service Advisor
Sittingbourne
Salary: £27,500
Working hours: Monday to Friday 8am - 6pm, 1 in 3 Saturdays 8am - 1pm.

Job Ref: 28234

We are recruiting for a Service Advisor for our client’s dealership in Sittingbourne. This is an exciting opportunity to join a state-of-the-art dealership with a great team and company that offers excellent training and promotion opportunities.

Benefits:

• 22 days holiday plus bank holidays
• Your Birthday off
• Guaranteed bonus, pro-rata, for the first 3 months of employment
• An Employee Car Scheme, following a qualifying period, offering the chance to drive our brand products at affordable prices
• Life Assurance policy

Role Responsibilities:

• Take service department bookings
• Ensure efficient workshop loading and attend to all customer requirements to the expected standards
• Meet and greet service customers and identify their service needs
• Update customers on technical issues
• Handle complaints professionally
• Identify opportunities for upselling products

Candidate Requirements:

• Previous experience as a Service Advisor in the motor trade
• Experience with Kerridge is desirable but not essential
• Full driving license is required

If you are interested or have further questions, please submit your application to discuss this opportunity and your CV. All applications will be treated confidentially, and your CV will not be shared without prior contact.

Consultant: Michael Rogers
Octane Recruitment specializes in Automotive, Motor trade, Engineering, OEM, and related industries. We recruit for various roles across the UK including Service, Aftersales, Parts, Warranty, Service Management, Parts Administration, and more.