Service Advisor

Venatu Consulting Ltd; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic automotive dealership in the UK is seeking a confident and customer-focused Service Advisor to join their team. The ideal candidate will have a minimum of 2 years' experience in a franchised dealership and be skilled in managing service bookings, customer interactions, and upselling additional services. This role is a great opportunity to advance your career in a professional environment with strong support staff.

Qualifications

• Minimum of 2 years' experience as a Service Advisor in a franchised dealership.
• Strong knowledge and hands-on experience with Vehicle Health Checks (VHCs).
• Confident and polished in face-to-face customer interactions.

Responsibilities

• Using the DMS system to manage service bookings and customer communication.
• Liaising with customers throughout the service process.
• Upselling additional work identified during Vehicle Health Checks.

Skills

Customer-focused attitude

Experience with Vehicle Health Checks

Proficient in upselling

Strong communication skills

Tools

Pinnacle DMS

Job description

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(This will be temporary to permament position)

Are you a confident and customer-focused Service Advisor looking to take the next step in your career?

We’re on the lookout for a professional and experienced Service Advisor to join our dynamic dealership team. If you’ve got a solid background in aftersales, a passion for delivering outstanding customer service, and the drive to maximise service opportunities. We want to hear from you!

What You’ll Be Doing:
• Using the DMS system to manage service bookings and customer communication
• Liaising with customers in person, by phone, and via email throughout the service process
• Carrying out pre-calls to confirm bookings and prepare vehicle handovers
• Upselling additional work identified during Vehicle Health Checks (VHCs)
• Updating customers with accurate ETAs, progress reports, and costs
• Working closely with Vehicle Technicians and the Service Manager to ensure smooth workflow
• Ensuring all service paperwork is completed to the highest standards

About You:
• Minimum of 2 years' experience as a Service Advisor in a franchised dealership
• Strong knowledge and hands-on experience with Vehicle Health Checks (VHCs)
• Proficient in upselling recommended work in a professional, ethical manner
• Confident and polished in face-to-face customer interactions
• Experienced using Pinnacle (or other DMS systems)
• Organised, proactive, and able to work well under pressure

Apply now and start your next chapter with Venatu Automotive