Service Advisor

Pertemps Basingstoke; Salisbury; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading car dealership in Salisbury is seeking an experienced Service Advisor to provide excellent customer service and assist with vehicle maintenance requirements. The ideal candidate has automotive industry experience, is confident with the Kerridge system, and possesses a full UK driving licence. This full-time role offers a salary starting at £29,000 with an OTE of £35,000.

Qualifications

• Previous experience within the automotive industry.
• Hold a full UK Driving licence.
• Highly organised.

Responsibilities

• Provide excellent customer service and confirm requirements.
• Work with the workshop team to achieve performance.
• Inform customers about vehicle status.

Skills

Excellent customer service

Attention to detail

Confident with Kerridge system

Education

GCSE Maths at Grade 5 (C) or above

Job description

Service Advisor

Pertemps are recruiting for an experienced Service Advisor to join a leading car dealership based in Salisbury.

Responsibilities:
- Provide excellent customer service, discuss and confirm their requirements.
- Work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle.
- Providing technical advice on the extent of work to be done and providing cost estimates.
- Sell after-sales services in a customer-oriented manner.
- Ensure collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- Raise repair orders according to guidelines.
- Ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.

Requirements:
- Previous experience within the automotive industry
- Confident with Kerridge system
- Excellent attention to detail and highly organised
- Hold a full UK Driving licence
- Excellent customer service experience
- GCSE Maths at Grade 5 (C ) or above

The Service Advisor role:
- Monday - Friday, 8am - 6pm
- Rota basis for Saturday work. 8am - 2pm
- Starting salary of 29,000 with an OTE of 35,000

If you are interested in this Service Advisor position, please apply below with an up to date CV or give Jemma a call at Pertemps.