Service Advisor

The Solution Auto; Salisbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive recruitment agency in Salisbury is looking for a Service Advisor to lead customer interactions and support the service department's operations. You will manage bookings, communicate updates, and guide the team to ensure top-notch customer experiences. Ideal candidates will have prior automotive service experience and excellent communication skills.

Qualifications

• Previous experience as a service advisor or in a senior customer service role, preferably in automotive.
• Excellent communication and administrative skills are essential.
• Ability to mentor and support team development.

Responsibilities

• Serve as a liaison between customers and the service department.
• Manage customer bookings and communicate service updates effectively.
• Promote additional products and services to enhance customer experience.

Skills

Communication skills

Administrative skills

Team leadership

Job description

Service Advisor
Location: Salisbury Area
Salary: Up to 30k basic + bonus
Driving Licence Required: Yes

The Role
As a Service Advisor, you'll act as a key liaison between customers and the service department, ensuring all interactions are handled with professionalism, efficiency, and care. In this pivotal role, you'll support the Aftersales Manager in driving service department performance, overseeing daily operations, and helping to coach and motivate the team.

You'll manage customer bookings, communicate service updates clearly, and identify opportunities to promote additional products and services. Working collaboratively with the workshop, parts, and sales teams, you'll help ensure a seamless and high-quality customer journey from start to finish.

Requirements:

Previous experience in a service advisor or senior customer service role (automotive essential)

Excellent communication and administrative skills

Ability to lead by example and support team development

Full UK driving licence

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission