Service Advisor

JR United Kingdom; Salisbury; On-site; GBP 28,000 - 38,000; Full time

Job summary

Une concession Audi reconnue recherche un Senior Service Advisor passionné pour rejoindre son équipe à Salisbury. Ce rôle clé implique la gestion du service après-vente avec une approche proactive, le mentorat de l'équipe et la garantie d'une expérience client exceptionnelle. Les candidats doivent apporter des compétences en communication et une solide expérience dans le secteur.

Benefits

30 jours de congés annuels

Jours supplémentaires pour célébrer votre anniversaire

Programme de pension contributif

Vouchers gratuits pour soins oculaires

Formation de développement personnel

Primes d'anniversaire de service

Maisons à vélos

Qualifications

• Expérience confirmée dans un département de service après-vente, idéalement dans un concessionnaire.
• Confiance et capacité à travailler dans un environnement dynamique orienté client.
• Compétences en gestion de charges de travail et soutien aux autres.

Responsibilities

• Point de contact clé pour les clients, assurant professionnalisme et efficacité.
• Mentor et motivateur pour l'équipe de service, atteignant les objectifs départementaux.
• Collaboration avec les équipes d'atelier, de pièces et de ventes pour une expérience client optimale.

Skills

Communication

Organisation

Service client

Job description

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Arden White Recruitment are pleased to be working with Salisbury Audi, part of Heritage Automotive. Heritage represents a brand thats driven by progress and innovation. Fuelled by passion and powered by cutting-edge technology, we deliver an exceptional customer experienceevery time. Join a passionate and knowledgeable team, at a site that upholds the high standards expected of Audi, offering expert advice, vehicle servicing, and access tothe latest models and innovations in automotive technology.

The Role
As a Senior Service Advisor, youll be a key point of contact for our customers, ensuring every interaction is handled with professionalism, efficiency, and care. Youll lead by example, helping to drive service profitability through expert communication, accurate documentation, and a proactive approach to upselling additional products and services. Supporting the Aftersales Manager, youll also play an important role in mentoring and motivating the service team to meet departmental targets and maintain high standards across all touchpoints. Working closely with the workshop, parts, and sales teams, youll ensure smooth internal processes and deliver an exceptional end-to-end customer experience.

About You

To be considered for this role you must have a proven background in an aftersales department at (ideally) a franchisecar dealership.

Were looking for someone whos confident, organised, thrives in a fast-paced, customer-focused environment and passionate about delivering exceptional customer service. Youll need to be a strong communicator, both in person and over the phone, with a calm and professional manner. Youll also be comfortable using computer systems, managing busy workloads, and supporting others to succeed. If you enjoy solving problems, building relationships, and take pride in creating positive customer experiences, this could be the perfect role for you

If you're ready to step into a senior role with fantastic potential and want to represent a brand known for quality and innovation, we'd love to hear from you.

Apply today and drive your future forward with Heritage Automotive and Audi.

Benefits - Heritage can offer more than just a salary

• 30 days annual leave (including Bank Holidays)
• Additional days holiday to celebrate your Birthday
• Flexible working available with the opportunity to work part-time and job share
• Contributory Pension Scheme
• Free Eyecare Vouchers
• Life Assurance (death in service benefit) 3 x your base annual salary
• Employee Assistance Program with access to 24/7 helpline Mental Health Support
• Access to our online rewards platform giving you cash back and discounts for multiple retailers including gym membership
• Recognition of length of service at your 5, 10, 15, 20, 25 years Anniversary
• Free branded uniform for specific roles
• Cycle to work scheme
• Colleague referral fee of £500
• Staff discounted parts, servicing, and MOT tests
• Discounts available to all employees for vehicle & Motorcycle purchases
• Discounts available on all branded clothing and merchandise
• Brand specific training that works alongside our inhouse training programme to enhance your self-development
• Career progression and development within a company that supports, coaches and provides training

Arden White are working on an exclusive basis as the Recruitment Agency handling this role.