Service Advisor

Perfect Placement UK Ltd; Royal Leamington Spa; On-site; GBP 28,000 - 35,000; Full time

Job summary

A renowned automotive service provider in Royal Leamington Spa is seeking a high-performing Service Advisor. This role involves professionally communicating with customers about service work, preparing invoices, and updating records. Ideal candidates should have strong customer service skills and some familiarity with automotive databases. A salary of up to £28,000 with OTE of circa £35,000 is offered.

Qualifications

• Recent or current experience as a Service Advisor or in a similar role is advantageous but not essential.
• Knowledge of warranty procedures is preferable, though not a requirement.

Responsibilities

• Communicate with customers about service and repair work required on their vehicle.
• Produce Job Cards on in-house computer systems.
• Update Customers and Vehicle Records.
• Prepare and complete Invoices.
• Advise Customer on estimated costs and timescales of work.

Skills

Customer service skills

Strong communication skills

Organisational skills

IT literacy

Basic mechanical understanding

Tools

Motor Dealership Database Software

Kerridge/ADP

Job description

We are currently advertising on behalf of an Automotive dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Leamington Spa area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Benefits:

- Ability to deliver the highest level of customer service through strong communication skills, resulting in total customer satisfaction.
- Strong organisational skills and IT literacy (experience with Kerridge/ADP is preferable).
- Recent or current experience as a Service Advisor or a similar role within the automotive industry is advantageous but not essential.
- A strong customer service-oriented background and a basic mechanical understanding of vehicles.
- Knowledge of warranty procedures and liaising with vehicle manufacturers to authorise warranty repairs would be advantageous but is not essential.

Requirements:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

Duties of role:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £28000 with OTE of circa £35000.

To apply for this Service Advisor position, please forward your CV to Billy Peasgood quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.

Perfect Placement UK Ltd – See our website for details