Service Advisor

Porsche Retail Group Ltd; Reading; On-site; GBP 36,000 - 42,000; Full time

Job summary

An exciting opportunity awaits at a prestigious automotive brand for a Service Advisor at the Porsche Centre Reading. This role is not just about providing exceptional customer service; it’s about being part of a legacy that values excellence and passion for sports cars. You will engage with discerning clients, offering them tailored service solutions while contributing to the dealership's success. With a supportive team and a culture that encourages growth, this is your chance to thrive in a dynamic environment. Join a company that celebrates its employees and offers unique perks, including a day at the Porsche Experience Centre and the chance to drive a Porsche for a weekend. If you’re driven and eager to make an impact, we want to hear from you!

Benefits

Induction at Porsche Experience Centre

Choice of Porsche for a weekend

Private Medical Insurance

Annual bonus with OTE

33 days holiday per year

Fixed working hours

Employee Assistance Program

Life Assurance

Income Protection Insurance

Preferential leasing rate for VW Group Vehicle

Qualifications

• Experience in a premium dealership environment preferred.
• Strong interpersonal skills and a commitment to customer satisfaction.

Responsibilities

• Guide customers on service and maintenance solutions.
• Achieve sales and performance targets while ensuring satisfaction.

Skills

Customer Care

Interpersonal Skills

Problem-Solving

Attention to Detail

Education

High School Diploma

Relevant Automotive Qualifications

Job description

Porsche Retail Group (PRG) is thrilled to present an exceptional opportunity for an enthusiastic and driven Service Advisor to join the prestigious Porsche Centre Reading, representing one of the world’s most iconic and admired automotive brands.

As a Service Advisor, you will play a pivotal role in shaping the customer experience and driving the dealership’s success. Your expertise in customer care, combined with your exceptional interpersonal skills, will enable you to provide expert guidance on the best service and maintenance solutions for our discerning clientele. Your commitment to excellence will not only ensure customer satisfaction but will also contribute to achieving ambitious sales and performance targets, all while delivering a seamless, high-quality ownership experience.

We are seeking a highly skilled and passionate individual with a premium dealership background, a sharp eye for detail, and a passionate drive to resolve complex issues. If you thrive in a dynamic, fast-paced environment and are deeply motivated to deliver exceptional service, we would be absolutely delighted to hear from you.

Join us and be part of a team that’s dedicated to upholding the supreme legacy of Porsche.

So, what makes life at PRG unique?

• An induction like no other. As part of your welcome, you will enjoy a day at the Porsche Experience Centre, Silverstone, where you drive a selection of Porsches on the track.
• Porsche for a weekend. Once a year, for a special occasion, you will get a choice of a Porsche, at no additional cost to you.
• Every staff member is treated as a brand advocate. You will be able to support events, such as the Porsche GB Carrera Cup.

That sounds exciting, but what else?

• Basic Salary of up to £36,000 per annum, depending on experience
• Annual bonus with an OTE of £14,000 per annum, option to overachieve
• Option of a VW Group Vehicle at a preferential leasing rate
• 33 days holiday per year, with extra days for long service
• Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
• Private Medical Insurance, with the option to add your loved ones
• Dedicated mental health champions
• Employee representative body - your voice at work
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• Income Protection Insurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

And what’s it like to work at Porsche Centre Reading?

• One of the very first Destination Porsche Centre in the UK adjoining the home of Porsche UK.
• A prime location, just off the M4 with a local gym, shops and petrol station.
• Heavily subsidised restaurant and barista bar.
• Only 15 minutes’ drive away from the main Parts Distribution Centre for Porsche in the UK.
• Free car parking on site.

And what about you?

• We value attitude over experience and offer a comprehensive training and support programme, as you progress through the Porsche Sales Accreditation programme.
• You will have the opportunity to grow through our leadership development programmes.

And finally – who are we?

• Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London.
• Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.
• You’ll find our culture of trust, integrity, and empowerment filters through every channel of our business.
• Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.

So, what's next?

• Excited? We'd love to hear from you.
• Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat.
• You’ll then meet a one of our Aftersales Management Team, so we can ensure the role is right for you.
• And don’t forget to visit our ‘socials’, just search ‘Porsche Retail Group’.

How to Apply
Please note that e-RecruitSmart is advertising the role of Service Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must live in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you.