Service Advisor

autoskills-uk; Reading; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading automotive service provider in Reading is seeking an experienced Service Advisor to join their team. The ideal candidate will be customer-focused and adept at upselling products, with a strong background in service departments. Duties include managing customer bookings and addressing technical issues. This role offers a competitive salary and a bonus structure.

Qualifications

• Previous experience as a Service Advisor is required.
• Knowledge of DMS Systems like Kerridge, 1 Link, or Pinnacle.
• Must have a full clean UK Driving Licence.

Responsibilities

• Take service department bookings.
• Update customers with technical issues.
• Seize opportunities for upselling products.

Skills

Customer Service

Money Motivation

Upselling

Tools

Kerridge

1 Link

Pinnacle

Job description

SERVICE ADVISOR
Basic Salary - £24,000 - £28,000 + Bonus
Working Hours - Monday - Friday 8.30am till 6pm & 1 in 2 Saturdays 8.30am till 12.30pm
Location - Reading

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor
·Take Service Department bookings.
·Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
·Meeting and greeting service customers and identifying their service requirements
·Updating customers with technical issues
·Dealing with complaints
·Seize opportunities for up selling products

Skills and Qualifications of a Service Advisor
·Must have previous experience as a Service Advisor
·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
·Must be money motivated with confidence in up selling
·Must be fully customer focused, presentable and professionally dressed
·Ability to thrive within a busy service department
·Full clean UK Driving Licence

Please contact Kelsey White @ Auto Skills and quote job number: 45095