Service Advisor

Kream; Plymouth; On-site; GBP 22,000 - 30,000; Full time

Job summary

A reputable main dealer in Plymouth is hiring a Service Advisor to be the first point of contact for Aftersales customers. The ideal candidate will prioritize customer service and efficiency while processing bookings and upselling products and services in a fast-paced environment.

Qualifications

• Direct experience in a Service Advisor role preferred.
• Face-to-face customer service experience is welcome.
• Good IT skills required.

Responsibilities

• Process Aftersales bookings via various contact methods.
• Liaise with dealer personnel for smooth workflows.
• Keep customers informed on work in progress.

Skills

Customer Service

Motor Vehicle Knowledge

IT Competencies

Job description

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We are looking for an SERVICE ADVISOR to join a main dealer based in Plymouth.

You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance and warranty bookings.

The dealership is part of a well-known, privately-owned dealer group representing a selection of quality manufacturers in Devon and Cornwall. This business is affiliated to 3 household-name popular brands.

Efficiency, alongside a top-quality customer service, will be your priorities.

Key activities will include:

• Processing Aftersales bookings via face to face, telephone and internet contact.
• Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
• Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
• Presenting and upselling approved products and services.
• Completing all related administration (invoicing, data inputting etc)

The management team have a preference towards those who have direct experience in the main dealer Service Advisor role, although those with face-to-face customer service experience, motor vehicle knowledge and good IT competencies are also very much welcome to apply.

Working schedule is Monday to Friday with 1 in 4 Saturday mornings (offset by the following Friday afternoon off).