Service Advisor

kream Group ltd; Plymouth; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer experiences in Plymouth. In this role, you will be the first point of contact for Aftersales customers, ensuring they receive a warm welcome and efficient service. Your responsibilities will include processing bookings, liaising with dealer personnel, and keeping customers informed throughout the service process. The ideal candidate will possess strong customer service skills, motor vehicle knowledge, and IT competencies. Join a dynamic team focused on delivering top-quality service and efficiency, while enjoying a work schedule that balances weekdays with occasional Saturday mornings.

Qualifications

• Direct experience in a main dealer Service Advisor role preferred.
• Face-to-face customer service experience is welcomed.

Responsibilities

• Processing Aftersales bookings via various contact methods.
• Liaising with dealer personnel for smooth work throughput.
• Upselling approved products and completing related administration.

Skills

Customer Service

Communication Skills

IT Competencies

Motor Vehicle Knowledge

Education

Experience as Service Advisor

Face-to-Face Customer Service Experience

Job description

We are looking for a SERVICE ADVISOR to join a main dealer based in Plymouth.

You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance, and warranty bookings.

The dealership is part of a well-known, privately-owned dealer group representing a selection of quality manufacturers in Devon and Cornwall. This business is affiliated with 3 household-name popular brands.

Efficiency, alongside top-quality customer service, will be your priorities.

Key activities will include:

1. Processing Aftersales bookings via face-to-face, telephone, and internet contact.
2. Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
3. Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
4. Presenting and upselling approved products and services.
5. Completing all related administration (invoicing, data inputting, etc.).

The management team has a preference for those who have direct experience in the main dealer Service Advisor role, although those with face-to-face customer service experience, motor vehicle knowledge, and good IT competencies are also very much welcome to apply.

Working schedule is Monday to Friday with 1 in 4 Saturday mornings (offset by the following Friday afternoon off).