Service Advisor

Hartwell Automotive Group; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider in the UK is seeking a Service Advisor. This role involves managing customer inquiries, overseeing parts orders, and ensuring excellent service. The ideal candidate has experience in retail and customer service, with a full UK driving license. Benefits include annual leave, a pension scheme, and employee discounts.

Benefits

22 days annual holiday

Workplace pension scheme

Staff discounts

Career opportunities

On site parking

Free parking

Company events

Health and wellbeing

Employee Benefit portal

Qualifications

• Retail experience in automotive or similar environment.
• Prior experience as Parts Advisor preferred.
• Strong communication skills.

Responsibilities

• Handle customer enquiries via phone and in person.
• Order and invoice parts.
• Assist with parts stock checks.

Skills

Excellent customer service skills

Good telephone manner

Retail / administration / reception experience

Ability to communicate at all levels

Education

Full, valid and clean UK driving license

Job description

Hartwell Supercentre are seeking a Service Advisor to join the team.

Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career? Are you looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you.

Hartwell are a leading retail motor group in the UK and has been trading successfully for more than 100 years. Operating across 11 locations across the country.

Responsibilities

• Deal with any customer enquiries over the phone and face to face
• Ordering, booking out parts, invoicing and taking payment
• Checking in parts deliveries
• Assisting with parts stock check
• Liaising with the workshop, service advisors and customers
• Ensuring prices are entered onto VHC within required time
• Contact customers offering special promotions that are available from time to time
• Pick parts and check for damage or shortages
• Pre-pick parts for those jobs pre-booked into Workshop

The Ideal Service Advisor

• Retail / administration / reception experience.
• Good telephone manner.
• Excellent customer service skills.
• Previous recent experience as a Parts Advisor in a Franchised Automotive dealership or Parts Factor operation preferable.
• Full, valid and clean UK driving license.
• Candidates must have the ability to communicate at all levels.
• Full training will be provided.

Rewards & Benefits

• 22 days annual holiday
• Workplace pension scheme
• Staff discounts
• Career opportunities
• On site parking
• Free parking
• Company events
• Health and wellbeing
• Employee Benefit portal