Service Advisor

Service Care Solutions Ltd; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking Service Advisors to support the Urgent Emergency Care service across Nottinghamshire. The role involves providing administrative support and coordinating patient discharges within a multidisciplinary setting. Ideal candidates will have experience in health or social care and strong organizational skills, contributing to seamless patient transition and outstanding service delivery.

Benefits

£250 bonus for successful referrals

Qualifications

• Experience in health or social care environments, especially hospitals.
• Strong understanding of social care functions and familiarity with safeguarding.
• Ability to manage administrative tasks and respond effectively to needs.

Responsibilities

• Accurately record discharge decisions and support plans.
• Liaise with NHS colleagues and maintain up-to-date documents.
• Provide high-quality information and triage referrals as needed.

Skills

Communication

Organizational skills

Attention to detail

Time management

Customer care

Education

GCSEs (A–C) in English and Maths or equivalent

Tools

Microsoft Teams

Excel

Word

SharePoint

Mosaic

Job description

Service Advisor
Salary: £15.66 per hour (Umbrella)
Location: West Bridgford, Nottingham
Client: Nottinghamshire County Council
Contract Type: Temporary
Hours: Full-time – 37 hours (08:30 – 17:00)
About the Role
Nottinghamshire County Council is seeking 2 Service Advisors to support the Urgent Emergency Care (UEC) service across multiple locations: Queens Medical Centre (Nottingham), Kings Mill Hospital (Mansfield), Bassetlaw Hospital (Worksop). Service Advisors will be based in Transfer of Care Hubs – multidisciplinary environments where professionals coordinate patient discharges from acute hospital settings. The role involves providing administrative and system support to ensure decisions and pathways are recorded accurately and communicated effectively. Flexibility to work across the county is essential.

Key Responsibilities

• Accurately record discharge triage decisions and associated support plans
• Maintain up-to-date documentation and real-time spreadsheets
• Upload and manage documentation within the Mosaic case management system
• Respond to phone calls and emails professionally and promptly
• Liaise with NHS colleagues, internal teams, and external agencies
• Support Team Managers by updating shift rotas, Microsoft Teams schedules, and SharePoint sites
• Provide high-quality information and signposting to service users, carers, and professionals
• Triage referrals and assist with prioritisation based on assessed needs
• Assist in meeting service performance targets and maintaining partnership arrangements
• Attend meetings and contribute to service improvements
• Handle complaints in line with council policy

Experience & Knowledge

• Experience working in health or social care environments, especially within hospital settings (desirable)
• Experience managing and prioritising administrative tasks independently
• Strong understanding of local authority social care functions
• Familiarity with safeguarding, data protection, and adult social care frameworks
• Experience using IT systems including case management platforms (e.g., Mosaic)
• Awareness of national social care policy drivers (e.g., Think Local, Act Personal) is beneficial

Skills & Competencies

• Proficient in Microsoft Teams, Excel, Word, and SharePoint
• Excellent communication and interpersonal skills
• High attention to detail and accuracy in record-keeping
• Strong organisational and time management skills
• Ability to work under pressure and meet deadlines
• Confident in engaging with professionals and service users
• Commitment to excellent customer care
• Works in a way that empowers service users and supports independence

Additional Requirements

• Must be flexible and able to travel to different hospital locations within Nottinghamshire
• Willingness to undergo training and adapt to new systems and processes
• Must adhere to Nottinghamshire County Council’s Code of Conduct and customer service standards
• A good general education, including GCSEs (A–C) in English and Maths or equivalent qualifications

If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.
To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on 01772208964 or email on [e-mail]