Service Advisor

Brackenberry; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in Nottinghamshire seeks a Service Advisor for a 2-month contract, with a strong likelihood of extension. The role involves providing effective advice and support in Adult Social Care, ensuring quality service delivery to the public and other agencies. Candidates should possess a good level of education, relevant social care knowledge, and experience in similar roles. This opportunity is ideal for proactive individuals available to start immediately.

Qualifications

• Good level of general education, including GCSEs.
• Knowledge of Adult Social Care and Health policies.
• Experience in front-line contact roles.

Responsibilities

• Provide high quality advice to the public and representatives.
• Triage referrals and manage complaints as needed.
• Maintain accurate records and manage tasks effectively.

Skills

Communication

Customer Service

IT Proficiency

Education

GCSE A-C in English and Maths

NVQ equivalent

Job description

We are working closely alongside a Local Authority in Nottinghamshire to assist with the appointment of a Service Advisor, on a 2-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £13.47 - £17.43 per hour

Summary:

To be responsible for providing prompt and effective information, advice and access to services provided by the adult social care and publichealth department, the County Council and other associated agencies and to positively represent the department to the public and external
agencies.

Responsibilities:

• Provide a high quality and courteous advice and referral service for
  members of the public, people using a service and representatives of
  other departments or agencies, to ensure that people receive an
  immediate and relevant response to their enquiries.
• Provide specialist social care advice, support and guidance to other
  front-line workers and health staff.
• Triage referrals in order to decide the outcome for a contact including
  signposting, access to other services, or refer on for a more detailed
  community care assessment and complete an initial prioritising of need.
• Retrieve existing relevant records, complete electronic referrals,
  and forward to relevant services.
• Receive any complaints made by members of the public and deal
  with them in accordance with the County Councils Complaints
  Procedures as appropriate.

Education and Knowledge:

• A good level of general education including GCSE at A-Cgrade in English and Maths, NVQ equivalent or equivalentqualifications or evidence of required skills and experience.
• Knowledge of current Adult Social Care and Health policy
  drivers, e.g. Think Local, Act Personal.
• Knowledge of the functions of Adult Social Care

Experience Required:

• Experience of working in front-line contact with the public, in a
  social care or health setting, whether in a paid capacity orvoluntary.
• Demonstrable experience of using IT in a range ofapplications.
• Experience of independently managing and prioritisingdemands and tasks to meet objectives.
• Experience of keeping accurate records.
• Experience of administrative and organisational tasks thatrequire attention to detail.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1555728