Service Advisor

Sytner Group; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive dealership seeks a motivated Service Advisor to join their Nottingham Audi team. The role involves enhancing customer experience and acting as the bridge between customers and the workshop, ensuring timely service and satisfaction. Full training will be provided to develop skills in the automotive service industry.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development opportunities

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One paid community service day per year

Qualifications

• Experience in a retail customer service environment.
• Eager to learn and grow with training provided.
• Excellent organisational and administrative skills.

Responsibilities

• Provide exceptional customer care and liaison between customers and workshop.
• Keep customers informed on vehicle servicing and answer queries.
• Advise on products and services, manage vehicle statuses.

Skills

Customer Service

Organisational Skills

Attention to Detail

Tools

Kerridge

Job description

About The Role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Nottingham Audi. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage, and answer any questions or queries they may have. You will liaise with technicians and workshop control about vehicle statuses to ensure vehicles are ready on time. Additionally, you will offer the best advice on our products and services to customers. This role requires a focus on customer care, building rapport, and understanding customer needs. Sytner Service Advisors work flexible shifts, often including weekends, to provide high levels of service.

About You

No previous experience is necessary; we welcome applications from individuals eager to learn and grow. Training is provided through our in-house Learning & Development team and manufacturer courses from *[Brand]*. Ideally, you will have excellent organisational and administrative skills, attention to detail, and a strong customer service background, especially within a retail environment. Knowledge of Kerridge is advantageous but not essential.

Applicants must have customer service experience in a retail setting as a minimum requirement.

Why Sytner?

Sytner Group offers an industry-leading benefits package and fosters an environment where everyone feels valued and able to reach their potential. Benefits include:

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One paid community service day per year

We are committed to diversity and inclusion, welcoming applications from all backgrounds and providing reasonable adjustments during the recruitment process.

For more information on reasonable adjustments and the recruitment process, please click here.

We represent over 23 prestigious vehicle brands across 140 UK dealerships. Our focus on developing talent and building careers has resulted in high colleague engagement scores, with 89% satisfaction reported in our recent survey.