Service Advisor

Service Care Solutions; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare staffing agency is seeking a full-time Service Advisor in Nottingham to provide administrative support for the Urgent Emergency Care service. The role involves recording discharge decisions, managing documentation, and liaising with NHS colleagues. Ideal candidates should have experience in health or social care and strong skills in Microsoft applications. Flexibility to travel across Nottinghamshire is essential.

Benefits

£250 referral bonus

Qualifications

• Experience in health or social care settings is desirable.
• Experience managing administrative tasks independently.
• Strong understanding of social care functions required.

Responsibilities

• Record discharge triage decisions accurately.
• Maintain real-time spreadsheets and documentation.
• Respond promptly to phone calls and emails.

Skills

Proficient in Microsoft Teams

Excellent communication skills

High attention to detail

Organisational skills

Ability to work under pressure

Education

GCSEs (A–C) in English and Maths

Tools

Mosaic case management system

Excel

Word

SharePoint

Job description

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Job Description

Service Advisor
Salary: £15.66 per hour (Umbrella)
Location: West Bridgford, Nottingham
Client: Nottinghamshire County Council
Contract Type: Temporary
Hours: Full-time – 37 hours (08:30 – 17:00)
About the Role
Nottinghamshire County Council is seeking 2 Service Advisors to support the Urgent Emergency Care (UEC) service across multiple locations: Queens Medical Centre (Nottingham), Kings Mill Hospital (Mansfield), Bassetlaw Hospital (Worksop). Service Advisors will be based in Transfer of Care Hubs – multidisciplinary environments where professionals coordinate patient discharges from acute hospital settings. The role involves providing administrative and system support to ensure decisions and pathways are recorded accurately and communicated effectively. Flexibility to work across the county is essential.

Key Responsibilities

Accurately record discharge triage decisions and associated support plans

Maintain up-to-date documentation and real-time spreadsheets

Upload and manage documentation within the Mosaic case management system

Respond to phone calls and emails professionally and promptly

Liaise with NHS colleagues, internal teams, and external agencies

Support Team Managers by updating shift rotas, Microsoft Teams schedules, and SharePoint sites

Provide high-quality information and signposting to service users, carers, and professionals

Triage referrals and assist with prioritisation based on assessed needs

Assist in meeting service performance targets and maintaining partnership arrangements

Attend meetings and contribute to service improvements

Handle complaints in line with council policy

Experience & Knowledge

Experience working in health or social care environments, especially within hospital settings (desirable)

Experience managing and prioritising administrative tasks independently

Strong understanding of local authority social care functions

Familiarity with safeguarding, data protection, and adult social care frameworks

Experience using IT systems including case management platforms (e.g., Mosaic)

Awareness of national social care policy drivers (e.g., Think Local, Act Personal) is beneficial

Skills & Competencies

Proficient in Microsoft Teams, Excel, Word, and SharePoint

Excellent communication and interpersonal skills

High attention to detail and accuracy in record-keeping

Strong organisational and time management skills

Ability to work under pressure and meet deadlines

Confident in engaging with professionals and service users

Commitment to excellent customer care

Works in a way that empowers service users and supports independence

Additional Requirements

Must be flexible and able to travel to different hospital locations within Nottinghamshire

Willingness to undergo training and adapt to new systems and processes

Must adhere to Nottinghamshire County Council’s Code of Conduct and customer service standards

A good general education, including GCSEs (A–C) in English and Maths or equivalent qualifications

If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.
To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on 01772208964 or email on [emailprotected]