Service Advisor

Wollaston BMW; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wollaston BMW recherche un conseiller de service motivé à Northampton pour rejoindre son équipe Aftersales. Vous serez le point de contact entre les clients et l'atelier, assurant un service de qualité pour les marques prestigieuses BMW et MINI. Ce rôle exige une bonne expérience en service à la clientèle et des compétences solides en communication.

Benefits

Jours de congé supplémentaires selon l'ancienneté

Session de formation continue à l'Académie BMW

Bonus de performance

Prise en charge d'anniversaire

Qualifications

• Expérience dans un rôle de conseiller de service ou similaire, de préférence dans le domaine automobile.
• Excellentes compétences en communication et interpersonnelles.
• Capacité à travailler dans un environnement dynamique orienté client.

Responsibilities

• Accueillir les clients et gérer leur parcours de service.
• Enregistrer de manière précise les besoins de service et de réparation.
• Liaison avec les techniciens pour tenir les clients informés.

Skills

Communication

Interpersonal Skills

Attention to Detail

Customer Service

IT Skills

Job description

Join the Team at Wollaston BMW - Service Advisor (BMW & MINI)

Location: Northampton | Full-Time | Competitive Salary + Bonus + Benefits

Are you passionate about premium vehicles and exceptional customer service? Wollaston BMW is looking for an enthusiastic and customer-focused Service Advisor to join our dynamic Aftersales team, representing two of the most iconic automotive brands - BMW and MINI.

About The Role

As a Service Advisor, you'll be the face of our Aftersales department - the crucial link between our customers and our workshop. You'll deliver a seamless service experience, ensuring every customer receives the quality, care, and attention they expect from a brand like BMW.

Key Responsibilities:

• Welcoming customers and managing their service journey from start to finish
• Accurately recording service and repair requirements
• Liaising with technicians and workshop control to keep customers updated
• Providing clear and transparent service quotations and invoicing
• Ensuring every customer leaves satisfied and likely to return
  
  

What We're Looking For

• Proven experience in a Service Advisor or similar customer service role (automotive experience preferred)
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, customer-driven environment
• Passion for delivering a premium service experience
• Strong IT skills and attention to detail
  
  

Why Join Wollaston BMW?

• Be part of a well-established, forward-thinking dealership group
• Work with two globally respected brands - BMW and MINI
• You will benefit from a holiday entitlement that rises with your length of service and you birthday off each year
• Continuous training opportunities at the prestigious BMW Academy
• Competitive salary, performance bonus, and a comprehensive benefits package
• And you'll e joining us just as we look forward to moving into our brand new state of the art premises on Bedford Road.
  
  

Ready to drive your career forward with BMW & MINI?

Apply now and take the next step with Wollaston BMW - where our mission is to deliver outstanding automotive services.