Service Advisor

Value Logistics; Markham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading logistics company is seeking a Service Advisor to manage job cards and enhance customer experience. The role includes coordinating quotes and orders, maintaining high standards of service, and ensuring health and safety compliance. Candidates should possess previous experience in a similar role, ideally within the retail motor industry.

Qualifications

• At least 1-year previous Service Advisor experience.
• Experience in the retail motor industry an advantage.

Responsibilities

• Manage job cards and coordinate customer feedback.
• Ensure high standards of service and accuracy for reports.
• Assist with stock takes and general admin duties.

Skills

Customer Service

Health and Safety Procedures

Business Principles Application

Education

Grade 12 (Matric)

Job description

Purpose of the Job

Manage job cards, liaise with customers, and handle administrative duties to ensure accurate transaction recording on Embrace. Support workshop efficiency in coordination with the Workshop Manager while delivering excellent customer service.

Key Responsibilities

Job Cards

• Opening and closing job cards
• Posting of Labour
• Correct start & end dates on job cards
• Correct fault codes to be used
• Updating location, progress of the job card etc
• Outwork orders on job cards
• Accurate costing and closing of job card
  
  

Outwork – Quotes and Orders

• Obtain quotes
• Create orders on Embrace
• Requisition and Quote to be signed off by Manager
• Once signed off quote to be attached on Embrace, await approval before sending to supplier
• Convert order on approval and send to supplier
• On completion of order submit signed invoices and delivery note together with PO pack to be GRV’d
  
  

Customer Service

• Ensure timeous feedback to customers regarding services, quotations and repairs
• Assist customers in a friendly and professional manor
  
  

Work In Progress

• Keep WIP to a minimum of open Job cards
• Resolve issues relating to job cards as soon as possible
• Pull and manage WIP report daily
• Report on WIP as and when requested
  
  

General

• Daily & Monthly Job Card Reports
• Purchase Order Report
• Filing weekly
• Keeping a high standard of service providing to our customers
• Time and Attendance
• Assisting in Stock Takes
• All paperwork to be up to date and accurate
• Maintain housekeeping standards on a daily basis
• Ensure standards of Health and Safety are maintained
• General Admin Duties
  
  

Minimum Requirements

• Grade 12 (Matric)
• At least 1-year previous Service Advisor experience
• Experience in the retail motor industry an advantage
  
  

Skills Required

• Able to apply business principles related to own work environment
• Able to deal with customers directly related to own functions/work area
• Able to implement business principles in own work area
• Able to identify hazards and handle them with direct instructions/guidance in place
• Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision