Service Advisor

Value Logistics; Markham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to manage job cards and deliver exceptional customer service. In this role, you will liaise with customers, handle administrative duties, and support workshop efficiency. Your responsibilities will include managing job cards, obtaining quotes, and ensuring timely customer feedback. This position offers an exciting opportunity to contribute to a dynamic team while maintaining high standards of service and safety. If you have a passion for the retail motor industry and possess strong organizational skills, this role is perfect for you.

Qualifications

• 1+ years experience as a Service Advisor in the retail motor industry is preferred.
• Ability to manage job cards and provide excellent customer service.

Responsibilities

• Manage job cards and ensure accurate transaction recording.
• Provide timely feedback to customers and assist them professionally.
• Prepare daily and monthly job card reports.

Skills

Customer Service

Administrative Skills

Job Card Management

Health and Safety Procedures

Education

Grade 12 (Matric)

Tools

Embrace

Job description

Purpose of the Job

Manage job cards, liaise with customers, and handle administrative duties to ensure accurate transaction recording on Embrace. Support workshop efficiency in coordination with the Workshop Manager while delivering excellent customer service.

Key Responsibilities

Job Cards

• Opening and closing job cards
• Posting of Labour
• Correct start & end dates on job cards
• Correct fault codes to be used
• Updating location, progress of the job card, etc.
• Outwork orders on job cards
• Accurate costing and closing of job card

Outwork – Quotes and Orders

• Obtain quotes
• Create orders on Embrace
• Requisition and Quote to be signed off by Manager
• Attach signed-off quotes on Embrace, await approval before sending to supplier
• Convert order upon approval and send to supplier
• On order completion, submit signed invoices and delivery note with PO pack for GRV

Customer Service

• Ensure timely feedback to customers regarding services, quotations, and repairs
• Assist customers in a friendly and professional manner

Work In Progress

• Maintain minimal open Job cards in WIP
• Resolve issues related to job cards promptly
• Manage WIP report daily
• Report on WIP as requested

General

• Prepare Daily & Monthly Job Card Reports
• Prepare Purchase Order Report
• Weekly filing
• Maintain high standards of customer service
• Monitor Time and Attendance
• Assist in Stock Takes
• Ensure paperwork is accurate and up to date
• Maintain housekeeping standards daily
• Ensure health and safety standards are upheld
• Perform general admin duties

Minimum Requirements

• Grade 12 (Matric)
• At least 1-year experience as a Service Advisor
• Experience in the retail motor industry is an advantage

Skills Required

• Apply business principles relevant to own work environment
• Deal effectively with customers related to own functions
• Implement business principles in own work area
• Identify hazards and handle them with guidance
• Apply basic Health and Safety procedures relevant to own work functions under supervision