Service Advisor

TN United Kingdom; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their friendly team in Maidstone. This role involves ensuring customers are informed about necessary service and repair work while providing excellent customer service. The ideal candidate will have experience in a motor garage environment, possess strong communication skills, and be confident in upselling additional services. If you thrive in a customer-focused role and enjoy working in a dynamic team, this opportunity is perfect for you.

Qualifications

• Experience as a Service Advisor in a motor garage.
• Ability to interact professionally with customers.

Responsibilities

• Ensure customers are informed about service and repair work.
• Advise on estimated costs and sell additional products.

Skills

Customer Service Skills

Communication Skills

Sales Skills

Education

Driving Licence

Job description

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Service Advisor needed in the Maidstone area of Kent

We are working with a Motor Garage who are actively looking for a Service Advisor to join their friendly team. Maidstone area of Kent.

Job Role – Motor Vehicle Service Advisor

Salary – Negotiable depending on experience

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.