Service Advisor

Service Advisor

Basic £28k plus bonus

Maidstone

Permanent/Full Time

An opportunity has arisen for an experienced Motor Trade Service Advisor to join a franchised dealership in the Maidstone area. You will be expected to provide a first-class customer experience as well as implementing the Company’s core values.

This is a key position and has a major part to play in achieving dealership success by providing a professional service to all of our client’s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership and have a very stable CV.

The Role of a Service Advisor:

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department
• Advising on technical queries or issues
• Booking vehicles into the department for work to be carried out
• Informing customers of the progress of their vehicle
• Cross selling customer repairs and parts
• Finalising the invoice on completion of required work

About you:

• The ability to work independently in a busy, pressurised environment is essential
• Customer focus, relationship maintenance and communication skills are of paramount importance in this role
• Technical skills and experience are essential, preferably within Commercial Vehicles
• The successful applicant will be self-motivated, with a proactive approach to customer service
• A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible.
• You are required to have Service Advisor or Service Administrator experience from within the Automotive trade so that you can hit the ground running
• You must be well presented and have excellent interpersonal and organisational skills
• You must be IT literate

Hours of work - Monday to Friday 08.00-18.00 with 1 in 3 Saturday’s 7am/8am to 13.00 paid as overtime.

For further details on this Service Advisor role, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.