Service Advisor

Sytner BMW; Maidenhead; On-site; GBP 22,000 - 30,000; Full time

Job summary

Sytner Maidenhead seeks a Service Advisor to deliver exceptional customer care while providing a vital link between customers and the workshop. The role involves advising on vehicle servicing and ensuring timely information is communicated. Training is provided for applicants willing to learn, with a focus on advancing customer satisfaction.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Business social events

Qualifications

• Strong customer service background beneficial.
• Willingness to learn and progress.
• Excellent organizational and administrative skills.

Responsibilities

• Provide outstanding customer care and be the link between customers and the workshop.
• Inform and consult on vehicle servicing.
• Liaise with technicians/workshop about vehicle statuses.

Skills

Customer Service

Organizational Skills

Attention to Detail

Tools

Kerridge

Job description

Sytner Maidenhead is looking for a Service Advisor.

Your role

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Rewards

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work
• Business social events