Service Advisor

Sytner Group; Llandudno Junction; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive retailer in Llandudno Junction seeks a motivated Service Advisor. This role involves providing excellent customer care, informing clients about vehicle servicing, and ensuring communication between customers and the workshop. Training is provided, and a customer service background is ideal. The position offers flexible working patterns and an industry-leading benefits package.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Customer service experience in a retail environment required.
• Strong desire to learn and develop.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide outstanding customer care as a Service Advisor.
• Inform customers about vehicle servicing and maintain communication.
• Liaise with technicians regarding vehicle statuses.

Skills

Customer service experience

Organisational skills

Attention to detail

Tools

Kerridge

Job description

About The Role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Land Rover Conwy. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage, and answer any questions or queries they may have. You will liaise with technicians/workshop control about vehicle statuses and ensure that vehicles are ready on time. You will also give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first. You will take the time to talk to people, build genuine rapport, and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest levels of service.

About you

Don't worry if you do not have previous experience; we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Land Rover to support your career. Ideally, you will have excellent organisational and administrative skills with good attention to detail. A strong customer service background would be beneficial, as you will be delivering high levels of customer satisfaction in a busy and demanding environment. Working knowledge of Kerridge would be advantageous but not essential.

When applying for this role, please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement.

Why Sytner?

Sytner Group offers an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary/community work

At Sytner, our values and behavior are important. We value and respect every individual's contribution, supporting colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for adjustments to the recruitment process.

For more information about reasonable adjustments and the recruitment process, please click here.

Unsure? Read on…

We represent over 23 of the world's most prestigious vehicle brands across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and Building Careers’. Our colleagues recently scored Sytner Group an outstanding 89% on our engagement survey.