Service Advisor

Sytner Group; Leicester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading automotive group as a Service Advisor at Leicester Audi, providing exceptional customer service and serving as the connection between clients and workshop operations. No prior experience is necessary; training will be provided. Enjoy an industry-leading benefits package and career development opportunities in a diverse and supportive environment.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development opportunities

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One paid day annually for voluntary/community work

Qualifications

• Experience as a Service Advisor within the automotive industry required.
• Strong organizational skills and good attention to detail.
• A customer service background is beneficial.

Responsibilities

• Provide outstanding customer care and be the vital link between customers and the workshop.
• Consult on vehicle servicing and keep customers updated.
• Liaise with technicians about vehicle statuses.

Skills

Customer Care

Organizational Skills

Attention to Detail

Tools

Kerridge

Job description

About The Role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Leicester Audi. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer updated at every stage, and answer any questions or queries they may have. You will liaise with technicians and workshop control about vehicle statuses to ensure vehicles are ready on time. Additionally, you will give the best advice on our products and services to customers. This role requires excellent customer care skills, the ability to build rapport, and a focus on understanding customer needs. Sytner Service Advisors work flexible patterns, including weekends, to provide high levels of service.

About You

No previous experience is necessary; we welcome applications from individuals willing to learn and progress. Training is provided through our dedicated in-house Learning & Development team and manufacturer courses from [Brand]. Ideally, you will have strong organisational and administrative skills, good attention to detail, and a customer service background. Knowledge of Kerridge is advantageous but not essential. Candidates must have Service Advisor experience within the automotive industry as a minimum requirement.

Why Sytner?

Sytner Group offers an industry-leading benefits package and values continuous improvement, creating an environment where everyone feels valued and can reach their potential. Benefits include:

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One paid day annually for voluntary/community work

We value diversity and inclusion, welcoming applications from all backgrounds and providing reasonable adjustments during the recruitment process. Our environment supports colleagues to thrive and achieve their full potential.

We represent over 23 prestigious vehicle brands across 140 UK dealerships. Our commitment to developing talent and building careers is reflected in our high colleague engagement scores.