Service Advisor

Jago Consultants; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious car dealership in Whetstone is seeking a Service Advisor to join their fast-growing team. This role involves customer interaction, booking vehicles, ensuring timely service, and providing outstanding support. Candidates should have prior experience and excellent communication skills, with a driving license desirable.

Qualifications

• Previous Service Advisor Experience required.
• Ability to work to deadlines and targets.
• Full driving license.

Responsibilities

• Meeting and greeting customers courteously.
• Booking vehicles into the technical workshop.
• Liaising with the workshop about vehicle progress.
• Providing exceptional customer service.
• Maintaining thorough product knowledge and upselling.

Skills

Customer Service

Teamwork

Communication

Sales Approach

Job description

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I am working with a Prestige Car Dealership in the Whetstone area and they are looking for a Service Advisor to join their fast-paced growing team.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

• Previous Service Advisor Experience required
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license.

Salary and Hours
Basic between £25,000-30,000 OTE £35,000
Hours: Monday to Friday 8am to 6pm and alternative Saturdays