Service Advisor

FMG Repair Services; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading repair service company in Leeds is looking for an experienced Customer Service Advisor. You will be responsible for booking customer cars for repair, preparing job cards, and managing financial transactions. This role offers a fantastic basic salary and numerous benefits, including bonus schemes and extensive annual leave. A full UK Manual Driving Licence is essential.

Benefits

Uncapped monthly bonus schemes

23 days annual leave plus public holidays

Free life assurance

Exclusive vehicle-leasing schemes

Pension & share schemes

Well-being services

Opportunities for development and career progression

Qualifications

• Experience in customer service, particularly in automotive or repair sectors.
• Proficient in handling financial transactions.
• Ability to liaise with customers and third parties effectively.

Responsibilities

• Book customer cars for repair and prepare job cards.
• Provide vehicle progress reports and arrange courtesy cars.
• Handle financial transactions, including banking and insurance excess payments.

Skills

Customer interaction

Financial transaction handling

Booking and scheduling

Manual Driving Licence

Job description

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Hours: 40 /week Monday - Friday + Saturdays if required

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy site.

As part of a team of specialist Customer Service Advisors, you are the face of our Bodyshops. Your responsibilities include booking customer cars for repair, preparing job cards, providing vehicle progress reports, arranging courtesy cars, and handling financial transactions, including banking/security arrangements and insurance excess payments. A full UK Manual Driving Licence is required.

You will liaise directly with customers, the bodyshop, and third parties to ensure an excellent customer experience.

Why choose FMG RS?

We offer a fantastic basic salary and many benefits, including:

• Uncapped monthly bonus schemes and guaranteed bonus during holidays
• Starting with 23 days annual leave, plus public holidays and an extra day off for your birthday
• Free life assurance (x2 your salary)
• Exclusive vehicle-leasing schemes
• Pension & share schemes
• A Benefits App with retailer discounts and cashback deals
• Well-being services, including 24/7 GP, mental health support, physiotherapy, health cash plan, dental, and travel insurance
• Wagestream App for financial control, discounts, and coaching
• Part of ZIGUP, a leading provider of mobility solutions across the UK, Ireland, and Spain
• Opportunities to boost earnings through bonus schemes
• Investment in your development and career progression
• Growing company investing in EV capabilities, workshops, and training centers