Service Advisor

JCT600 Ltd; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une entreprise reconnue dans le secteur automobile recherche un Service Advisor pour son concessionnaire de véhicules commerciaux à Leeds. Ce rôle est essentiel pour offrir une expérience client exceptionnelle, veiller à la progression des réparations, et encourager la satisfaction clientèle dans un environnement dynamique. JCT600 soutient le développement professionnel et valorise chaque membre de son équipe avec des programmes de formation et des avantages compétitifs.

Benefits

Plan d'assurance vie

Régime de pension

Congés annuels généreux

Congé parental payé

Programmes de formation

Schémas de recommandation

Incentives de fidélité

Qualifications

• Expérience démontrable en satisfaction client élevée.
• Approche centrée sur le client avec de solides compétences en communication.
• Capacité à travailler sous pression et à atteindre les objectifs.

Responsibilities

• Assurer un service client de la plus haute qualité.
• Communiquer avec l'atelier pour suivre les réparations.
• Vendre idéalement des services et suivre les paiements.

Skills

Communication

Service client

Compétences informatiques

Travail en équipe

Education

Permis de conduire sans pénalités excessives

Job description

Job Summary

As a Service Advisor working at our Volkswagen Commercials dealership in Leeds, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers' visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated, and friendly individual who is dedicated to providing an exceptional customer experience.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step in your career with a business focused on your training and development, while offering a flexible, supportive, and fun working environment where you can thrive!

Key Responsibilities

• Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
• Understanding customer requirements and advising on predicted completion times and collection arrangements.
• Progressing vehicle repairs through the workshop by effective communication with workshop control to meet completion times.
• Responding to customer enquiries via telephone, email, and in person, converting these into bookings.
• Keeping customers informed about the progress of repairs and servicing through effective communication.
• Professionally selling products, services, and repair work to meet customer needs and achieve objectives.
• Invoicing completed work and processing payments as required.
• Working as part of a team to meet departmental objectives and KPIs.
• Utilizing dealer and manufacturer systems to capture data and maintain accurate records.

Qualifications

• Proven track record of achieving high customer satisfaction levels.
• Customer-centric approach with strong communication skills.
• Strong IT skills; experience with databases is desirable.
• Ability to work to targets, deadlines, and under pressure.
• Ability to build strong relationships quickly.
• Team player attitude.
• A driving license free from excessive penalties.

Why Join JCT600?

We offer competitive salaries, a life assurance plan, pension scheme, generous annual leave, paid parental leave, training programs, referral schemes, service rates, and loyalty incentives.

Our Ambition

We strive to be the best, not the biggest, focusing on delivering excellent customer and colleague experiences. We value diversity, inclusion, and the unique contributions of every team member. Join us and become part of the JCT600 family, where your career growth and success are our priorities.