Service Advisor

JCT600 Ltd; Kingston upon Hull; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a leading company in the automotive sector as a Service Customer Advisor at their Audi dealership in Hull. You will ensure exceptional customer experiences, manage vehicle repairs, and collaborate to achieve departmental objectives. JCT600 offers a supportive working environment with various benefits to invest in your growth and success.

Benefits

Competitive salary based on experience

Life assurance

Pension schemes

Annual leave starting at 26 days

Paid maternity and paternity leave

Training and leadership development programs

Referral scheme worth up to £1000

Preferential service rates for family and friends

Qualifications

• Proven success in achieving high customer satisfaction levels.
• Ability to meet targets and deadlines while working under pressure.

Responsibilities

• Maintain high standards of courtesy and integrity interacting with customers.
• Progress vehicle repairs and respond to customer inquiries.
• Sell products and invoice completed work.

Skills

Customer-centric approach

Communication skills

Strong IT skills

Ability to build relationships

Team player attitude

Education

Valid driving license

Job description

Job Summary

As a Service Customer Advisor at our Audi dealership in Hull, you will be responsible for delivering the highest level of customer experience. You will ensure that every aspect of the customer's visit is positive and professional. We seek a driven, self-motivated, and friendly individual dedicated to providing exceptional service.

We aim to make JCT600 the best place to work. This is a great opportunity to advance your career with a company focused on your training and development, offering a flexible, supportive, and enjoyable work environment.

Key Responsibilities

• Maintain high standards of courtesy and integrity when interacting with customers and the public.
• Understand customer requirements, advise on completion times and collection arrangements.
• Progress vehicle repairs through effective communication with workshop control to meet deadlines.
• Respond to customer inquiries via phone, email, and in person, converting inquiries into bookings.
• Keep customers informed on repair and service progress through various communication channels.
• Sell products, services, and repairs in line with customer needs and company objectives.
• Invoice completed work and process payments as required.
• Work collaboratively to meet departmental objectives and KPIs.
• Utilize dealer and manufacturer systems to maintain accurate data records.

Qualifications

• Proven success in achieving high customer satisfaction levels.
• Customer-centric approach with excellent communication skills.
• Strong IT skills; experience with databases is a plus.
• Ability to meet targets, deadlines, and work under pressure.
• Ability to build strong relationships quickly.
• Team player attitude.
• Valid driving license with minimal penalties.

Why Join JCT600?

We offer:

• Competitive salary based on experience.
• Life assurance and pension schemes.
• Annual leave starting at 26 days, increasing with service, plus bank holidays.
• Paid maternity and paternity leave.
• Training and leadership development programs.
• Referral scheme worth up to £1000 per referral.
• Preferential service rates for family and friends.
• Long service rewards and loyalty incentives.

Our Ambition

At JCT600, we strive to be the best, not the biggest. We are committed to delivering excellent customer and colleague experiences, fostering a supportive and inclusive environment, and empowering our team to succeed. We value diversity, trust, and the unique contributions of each individual. Join us and be part of the JCT600 family, where your journey and success matter.

JCT600 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.