Service Advisor –

Jago Consultants; Ipswich; On-site; GBP 23,000 - 36,000; Full time

Job summary

A commercial dealership in Ipswich is seeking a Vehicle Service Advisor to join their team. The role involves meeting customers, booking services, and providing top-notch customer care. Ideal candidates will have previous service experience and excellent customer service skills. This position offers a rewarding career path with full training and advancement opportunities within the automotive sector.

Benefits

Full manufacturer training

Career progression opportunities

Qualifications

• Previous experience in a similar role.
• Ability to deliver excellent customer care.
• Outgoing and enthusiastic personality.

Responsibilities

• Meet and greet customers courteously.
• Book vehicles for Service, MOT, and repairs.
• Advise customers on work required and costs.
• Arrange vehicle collection.
• Coordinate with the workshop to track vehicle progress.
• Upsell services based on customer needs.
• Maintain product knowledge through training.

Skills

Customer service skills

People skills

Motivation

Sales approach

Job description

Job Role – Service Advisor

Location – Ipswich, Suffolk

Salary – £23,000 basic, £36,000 OTE + Company Benefits

Introduction

I am working with an ambitious commercial dealership in Ipswich, Suffolk, seeking a Vehicle Service Advisor to join their friendly team. Are you a driven, enthusiastic, and motivated individual? Do you thrive in a fast-paced environment? Can you deliver world-class customer service? If the answer is YES, I’d like to hear from you!

Candidate Profile

The successful candidate will have previous experience in a similar role and proven customer service skills. You will be welcomed into a warm and friendly environment and will work with one of the most prestigious brands in the market. This role offers a brilliant career path within the Automotive sector, with full manufacturer training and opportunities for progression.

Career Progression

Potential career advancement includes roles such as Service Team Leader, Service Manager, or Aftersales Manager. This can be a truly rewarding career path for the right candidate.

Role Responsibilities

• Meeting and greeting customers courteously
• Booking vehicles for Service, MOT, repairs
• Advising customers on work required and costs
• Arranging vehicle collection
• Coordinating with the workshop to track vehicle progress and ensure timely completion
• Applying a positive sales approach for upselling
• Maintaining product knowledge through manufacturer-led training

Key Skills

The ideal Service Advisor will be outgoing, enthusiastic, and motivated, with excellent people skills to ensure the highest level of customer care and satisfaction. The role requires providing top-tier front-of-house service to customers at the Service Centre.