Service Advisor

Pembrook Resourcing; Ipswich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Service Advisor to join their client's aftersales department in Ipswich. The ideal candidate will have prior experience in a service role, a passion for high-standard customer service, and excellent communication skills. Responsibilities include establishing rapport with customers, booking vehicles for servicing, and managing ongoing work. This role offers a chance to work in a dynamic environment with a focus on customer satisfaction.

Qualifications

• Previous experience in a service role preferred.
• Passion for delivering high-quality customer service.
• Ability to handle multiple duties effectively.

Responsibilities

• Establish rapport and provide outstanding care to customers.
• Identify and anticipate customer needs to achieve sales targets.
• Book customer vehicles for servicing efficiently.
• Arrange alternative transport for customers when needed.
• Manage and follow up on work in progress for customer vehicles.
• Ensure customers understand service charges and work performed.

Skills

Customer service excellence

Organizational skills

Communication skills

Administration skills

Job description

Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.

The ideal Service Advisor

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face-to-face communication skills
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.

Service Advisor key responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

We are an equal opportunities employer and welcome applications from all qualified candidates.