Service Advisor

KPI People Ltd; Ipswich; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading automotive service provider in Ipswich is looking for a Service Advisor to engage with customers and manage service interactions. The role offers a basic salary of £27,000 - £29,000 with on-target earnings of £35,000 and includes great benefits. You will need at least 12 months of experience in the motor trade as a Service Advisor. Apply to be part of a dynamic team providing outstanding customer service.

Benefits

Great Benefits Package

Uncapped OTE

Qualifications

• Minimum 12 months experience as a Service Advisor in the motor trade.
• Ability to deliver high-level customer service.
• Full UK Driving Licence is essential.

Responsibilities

• Meet and greet customers.
• Provide updates on vehicle work.
• Invoicing and taking payments.

Skills

Motor Trade Service Advisor experience

Customer service skills

Communication skills

Full UK Driving Licence

Job description

Overview

Service Advisor - Ipswich

Basic Salary - £27,000 - £29,000

OTE - £35,000 - Uncapped

Great Benefits Package

Responsibilities

• Meet and Greet Customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements:

• 12 months Motor Trade Service Advisor experience
• Full UK Driving Licence

Desirable Requirements:

• Franchised Dealership Experience
• Pinnacle Expereince

Remuneration & Benefits

• Basic Salary of £27,000- £29,000
• On Target Earnings of £35,000 Uncapped
• Great Benefits Package

Working Hours

• Monday to Friday 8am - 5:30pm
• Saturday Mornings 8:30am - 12.00pm on a rota